Insurance Company Secures Place at Top 50 Companies for Customer Service

Kent based car insurance company wins place in all four categories.

Chaucer Direct has secured a place at the Top 50 Companies for Customer Service awards.

The Kent based car insurance company won a place in all four categories: phone, e-mail, social media and online chat. Chaucer Direct is one of only 5 companies in the insurance category placed in the Top 50.

Russell Wilson, Contact Centre Manager believes the success of the team is due to a passion to help customers.

Wilson said:

“Happy people give great service. At Chaucer Direct, we believe that if we choose the right people and treat them well, they in turn will treat our customers with respect and will genuinely want to help and give great service”.

Paul Baxter, Head of Chaucer Direct commented:

Chaucer Direct Insurance”We place a huge emphasis on customer service and it is extremely gratifying for our team to be recognised as one of the companies for customer service in UK. I am extremely proud of the service our team give and would like to thank them for this”

Chaucer Direct offer both car and van insurance and strive to provide the best service in the business.

The company says it has a unique approach in customer service, which focuses on what the customer needs and on making things easy for customers. Chaucer Direct believe this approach has been the main driver of the business’ growth.

ICMI’s Top 50 Companies for Customer Service awards took place October 23, 2014 at Park Plaza, London, UK.