iQor CXBPO, a global provider of customer experience (CX) solutions, has announced the acquisition of OP360, a high-growth BPO provider recognized for its operational excellence and “people-first” corporate culture.
The strategic move is designed to bolster iQor’s global footprint, particularly in high-demand delivery hubs, while integrating OP360’s specialized back-office and technical support services into iQor’s tech-enabled ecosystem.
Expanding Global Reach and Talent
The acquisition brings OP360’s highly engaged workforce across the Philippines, Colombia, India, and the United States into the iQor fold. This expansion complements iQor’s existing presence in regions such as Trinidad and Egypt, creating a more robust global delivery network for clients requiring scalability and business continuity.
“iQor and OP360 share a strong alignment in culture, values, and commitment to delivering exceptional customer experiences. By acquiring OP360, we are expanding our global footprint, strengthening our talent base, and deepening the end-to-end value we provide clients. This combination enhances our ability to scale, innovate, and deliver business continuity at the highest level of performance.”
Chris Crowley, President and CEO of iQor
A Tech-Forward CX Proposition
For iQor’s clients, the acquisition promises a more comprehensive suite of services powered by the company’s proprietary technology stack. This includes access to Insights iQ™ analytics and the infinityAiQ™ platform, which leverages AI to optimize customer interactions and drive measurable growth.
The combined entity will focus on delivering enhanced outcomes across several key verticals, including:
- Healthcare and Financial Services: Strengthening support for highly regulated industries.
- Digital Commerce: Providing scalable sales and customer care solutions.
- Technical Support: Expanding specialized back-office and technical capabilities.
“OP360 has been guided by a people-first philosophy and a commitment to delivering exceptional results for our clients. Through our integration into iQor, we build on our foundation with expanded resources, deeper technology capabilities, and a global delivery network that strengthens our ability to serve clients at scale.”
Tim Boylan, CEO and Founder of OP360
Future Outlook
With the addition of OP360, iQor reinforces its status as a major player in the digitally-enabled CX space, now boasting a workforce of over 47,000 employees across 11 countries.
The integration process will be led by Chris Crowley, with leadership from both organizations collaborating to ensure operational stability. Yellowstone Capital Advisors acted as the exclusive financial advisor to OP360 for the transaction.
As the CX industry continues to pivot toward AI-driven insights and human-centric service, this acquisition positions iQor to better meet the evolving demands of global brands seeking both scale and innovation.