Reputation Welcomes Dave Mingle as Vice President of Customer Experience
Reputation, the global leader in reputation experience management (RXM), today announced the appointment of Dave Mingle as vice president of customer experience..
Using Automated Analytics to Identify Contact Centre Issues and Solutions in Turbulent Times
Insights from three analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times..
Macro 4 Launches Out-of-the-Box Customer Self-Service Portal for Fast-Tracking Digital Initiatives
Macro 4 has launched an out-of-the-box self-service portal that companies can set up within days to give their customers secure online access to their customer journeys..
Air France KLM European Sales and Service Centre Continues Strong Employee Engagement Partnership with Thrive
Air France KLM ESSC has continued its partnership with Thrive, which has involved the development of an employee engagement and communications app, ‘My Wem’..
5 Reasons to Boost Self-Service Using AI in Today’s Property Market
Abbie Heslop at EBI.AI takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants..
Taking Your Customer Experience to the Next Level
Nicola Buckley, Executive Vice President at Park Place Technologies explores a few ways to build a better experience – and relationship with your customer..
Digital Coupons Deliver the Immediacy Companies Need for Effective Problem Resolution
The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..
Free Webinar: Kickstarting Your Customer-Centric Culture
This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..
BigChange Raises Over £75 Million from Great Hill Partners
BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation..
6 Tips for Shifting to Proactive Customer Service
For many years post-sale customer service was designed to wait for a problem to arise, then react. Today’s companies have adopted a more proactive model. Here are six tips for shifting to proactive service..
BigChange Field Service Tech Boosts Providor’s Smart Meter Business
Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..
Achieving Customer Loyalty Amid the Rise of the Consumer
Rachel Bradbury Head of CCB Client Relationship & Development at Paragon Customer Communications discusses the strategies driving effective customer experience (CX) and brand loyalty efforts..
Verint Enables Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off
Verint today announced that it has completed the spin-off of Cognyte Software, a milestone that marks the start of Verint’s journey as a pure-play customer engagement vendor..
BOIPA Selects ServisBot to Help Merchants Help Themselves
A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) rapidly improved the customer experience provided to merchants in spite of the challenges created by the pandemic..
Calabrio Announces Calabrio Launch: QM Connector on Salesforce AppExchange
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions..
How to Become the Brand Your Customers Fall in Love With
Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to do. It communicates the value and character of your brand..
ADTANCE Fieldstreaming Solution Powers Live Video Customer Support from Multiple Cameras
Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians..
Gone in 3 Seconds: Mobile Shoppers Don’t Wait for Websites to Load
Shoppers are proving to be fickle when they don’t get what they want from mobile sites of brands which are not fit for purpose on their device or browser. here are ten tips for a Mobile-First Strategy..
PCI Pal Announces Partners for Upcoming Payments: The Future of Security and CX Conference
Industry leaders from across the global payments and security space including Oracle and PayPal will feature at a virtual conference on 24th February 2021..