Why Does Customer Service Software Need Constant Quality Assurance?
Quality should be the highest priority for any type of organization, and for providers of customer service software this means constant quality assurance and testing..
7 Must-Have Technology Updates for Quick-Service Restaurants
Quick-service restaurants are benefiting from new tools, devices, and applications that improve their efficiency while keeping customer satisfaction high..
5 Mixed Reality Trends for the Future
Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..
The Future of Live Engagement Is Here as Vee24 Launches V11 Intelligent Conversational Experience
Vee24, the leader in intelligent, conversational, multi-experience solutions, today announced the launch of its latest release, raising the bar for live online customer engagement..
Coop Sweden Previews Cooper – an Artificial Intelligence Retail Virtual Assistant by EBI.AI
EBI.AI has announced that Coop Sweden, one of the largest grocery retailers in the country, has successfully started to preview its virtual assistant, Cooper. .
Metroline Transforms Field Services with BigChange Tracking and Mobile Working Tech
Metroline Fire & Security has implemented a cloud based system that combines back office software with vehicle tracking and a mobile app from Leeds-based BigChange..
3 Winning Strategies for Effective Employee Engagement
As contact centres evolve as a result of COVID-19, Thomas Rødseth, Chief Technical Officer at Puzzel says now is a critical time to keep frontline staff safe and motivated..
Customer Service on the Utility Sector Frontline During COVID-19
Dan Rhodes, Head of Customer Service at Morrison Utility Services reports on the impact of the pandemic and outlines the organisation’s ‘Every Customer Counts’ program..
Customer Service in the Digital Age
Emergent technologies have forever changed traditional customer service support. In this in-depth article, Reina G. Wiatt and Jolene A. Lampton look at the state of customer service in the digital age..
NICE Launches Trial Version of its Next-Gen Robotic Automation Design Studio
NICE today announced the availability of a trial version for its next-generation Automation Studio, expediting enterprise adaption to remote business operations..
3 Reasons Why IVR Payments Still Matter
Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence..
5 Reasons Why Customer Service Is So Important for Online Businesses
If you are running an online business, you need to make sure that you are offering the highest levels of customer service possible. Here are 5 tips to keep you focused..
8 Live Chat Tips to Use It Most Effectively (and How to Choose One)
Live chat is now one of the components of virtually any customer support toolset and used by businesses as one of the active customer communication channels…
UK and Ireland’s Membership CRM Specialist Delivers a Class Act
Silverbear will deliver CRM infrastructure platform built on Microsoft Dynamics that can be scaled in line with the regulatory body’s growth..
How Positive Customer Reviews Can Help Grow Your Business
Ben Bendall, SEO specialist at Reassured explains how positive customer reviews can help companies grow their digital presence and business..
Study Shows Video Conferencing Could Be the Key to Solving Workplace Anxiety
A nationwide study observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools..
Europa Contact Centre Appoints Head of Sales to Drive Growth
Europa Contact Centre has appointed John Cole as Head of Sales in its first major appointment since the business came into being last year..
AirDroid Business Introduces Remote Support for Business to Empower Customer Service Teams
Sand Studio have released an AR camera, screen sharing and real-time voice chat in one app to make remote support easier than ever..
Contact Centre Outsourcing – Time to Take a Closer Look
Matthew Sims, Director of 4T4 Consult, the first influencer to join Puzzel’s new partner programme, shares the top challenges when outsourcing your contact centre..