When businesses begin discussing business process improvement (BPI) to drive efficiency and productivity, customer support might not be the first area that comes to mind. Why focus on the front lines of customer interaction?
The Nordstrom tire story sounds almost too good to be true: a customer walks into Nordstrom with a set of used tires, asking for a refund. Without hesitation, the store accepts the return and hands over cash..
A company that wants to achieve success should seek the best ways to remain at the top of mind for customers, and fostering brand loyalty is a significant step in this regard..
Robert Wakefield-Carl, Senior Director – Innovation Architects, TTEC Digital explains why contact centre intelligence is a strategic imperative to drive better outcomes for customers and employees alike..
Procurement first made its mark by trimming prices, consolidating vendor lists, and policing spend caps. Those duties remain, but lasting advantage now springs from wider levers such as innovation and credibility..
While businesses invest heavily in training staff and improving processes, many overlook a powerful tool that can transform the entire customer experience: location awareness technology. Read on to learn more..
When employees feel appreciated, they show up differently. They’re more engaged, more motivated, and more likely to go the extra mile — and that directly impacts the experience customers have with your business..
For people who value impeccable standards, professional movers using a true white-glove approach are the secret ingredient behind a five-star transition. Every action delivers reassurance and trust..
It’s human nature for most of us to do anything we can to avoid confrontation. That’s often true when we have a complaint about a product or service we purchased and that did not live up to our expectations..
Cisco has released a new report that forecasts a major change in how tech support will work. According to their research, nearly 70 per cent of customer service interactions could be handled by agentic AI..
TTEC Holdings Inc has announced the launch of TTEC Digital’s Digital Dev Academy in the United Kingdom. The initiative delivers hands-on training in Microsoft’s Power Platform to students across the UK..
Returns are a reality in retail, but they don’t have to be a nightmare. For many businesses, the return process is a weak spot that frustrates customers and eats into margins at the same time..
In a world where speed, efficiency, and autonomy define customer expectations, the traditional service model is undergoing a dramatic transformation. Hannah Pollard, Head of Service Experience at Canon UK, explains..
In the last few months, around one million new cryptocurrencies have been created, revealing a level of efficiency that should inspire other industries, including customer services. What can support teams learn?
The packaging materials you choose can make or break your customer’s first impression. When a customer receives their order, the unboxing experience sets the tone for their entire relationship with your brand..
Cashback websites have come a long way since their early days of offering basic discounts. In today’s highly competitive digital economy, these platforms have transformed into full-featured ecosystems..
In this guide, we’ll explore seven essential customer experience tools that support teams can use to enhance communication, streamline workflows, and deliver memorable service at scale..
Customers — and especially younger generations — are increasingly looking for brands that share their values, and environmental responsibility sits high on that list. From start-ups to global corporations..
Customer expectations have changed. Today, people don’t just want help—they want help that feels personal. That’s why more companies now use CRM to personalize every interaction..