Every business feels urgency. Systems freeze, production stops, and customers tap their fingers or leave. Nobody imagines an ideal world where everything runs smoothly, but every executive wishes for it..
Netigate, a leading European experience management SaaS player, has announced the acquisition of Mopinion, a leading provider of digital customer feedback software, founded and based in the Netherlands..
Target is doubling down on in-store experience with a new initiative designed to boost customer engagement. The “10-4” programme sets clear expectations for how employees should interact with shoppers..
Content Guru has unveiled a new health and digital social care microsite, underscoring its expanding footprint in the healthcare technology space. The global CX and contact center provider aims to showcase..
Mercatus Outsourcing has partnered with Voiso to strengthen its customer engagement capabilities across the EMEA region, combining operational expertise with AI-powered contact center technology..
WestCX, part of West Technology Group, has launched Engage, a next-generation AI-native engagement platform designed to transform how healthcare organizations communicate with patients..
Australian Motoring Services (AMS) has slashed call handling and dispatch response times by up to 50% after deploying the Boomi Enterprise Platform. The Platform now enables real-time, two-way data sync..
Amplitude has launched AI Feedback, a new generative AI engine that automatically transforms customer feedback into prioritized, actionable insights. Fully integrated with Amplitude Analytics..
Freshworks has introduced a new suite of AI-driven enhancements for its Freshdesk platform, designed to reduce service fragmentation, improve resolution times, and deliver more personalized experiences..
RingCentral has introduced a new Customer Engagement (CE) Bundle designed to enhance lightweight contact centers by integrating advanced queue management and SMS shared inbox features..
Salesforce has announced plans to acquire Spindle AI, a specialist in agentic analytics and machine learning designed to enhance data-driven decision-making at scale..
Here we set out five practical ways quantum computing is set to transform the customer service landscape. By understanding these future applications, businesses can prepare to harness this powerful technology..
Murf AI, a trusted leader in ethical, enterprise-grade voice solutions, today announced the launch of Murf Falcon, the world’s most efficient and fastest text-to-speech API. Murf Falcon empowers enterprises..
Here we bring you six detailed insights—complete with recruiter quotes, hard numbers, and immediate actions—that will help you attract, spot, and secure the talent your queues need..
Today’s AI isn’t just about automating simple tasks—it’s about creating intelligent, autonomous systems that can understand context, make decisions, and solve complex customer problems..
Customer feedback is one of the most valuable resources any retail business has—yet it’s also one of the most underutilized. Here are six strategies to help you turn customer insights into real improvements..
FCM Travel, the flagship large-market business travel division of Flight Centre Travel Group, announced it has been named to Newsweek’s 2026 ranking of America’s Best Customer Service in Travel Management..
Customer service leaders are at a crossroads, facing immense pressure to deliver exceptional experiences with often limited resources. Could AI be the answer? Here are five practical ways AI can be used right now..
Outdoor spaces give brands a chance to connect with people in ways indoor environments can’t. The air, the light, and the setting naturally change how customers interact with products and with each other..