Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
The digitisation of marketing has ushered in an era of unprecedented possibilities. Central to this evolution is the adoption of Artificial Intelligence (AI)..
Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session..
Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship
Conduent, a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical..
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. The report also recognizes Calabrio as a Value Index Leader..
Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer
Zenarate, the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies..
Unravelling WFM Solutions: A Day at Sabio’s Workforce Management Community Event
It’s no secret that workforce management (WFM) is at the core of effective business operations. So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day was a must-attend event..
Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands
Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve contact centre agents’ wellbeing.
Next-Level Customer Engagement: Advanced Tactics for E-Commerce Loyalty and Retention
Businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. In this article, we’ll explore next-level approaches that are shaping the future..
Sabio Group Strengthens Leadership with the Launch of CX Cloud from Genesys and Salesforce
Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner..
BigChange Customer Portal Opens the Door to Corporate Business for Service Firms
BigChange has launched a new Customer Portal allowing BigChange users to give their customers an easy way to book and track jobs online. The portal provides an immediate insight into the current status..
3 Common Factors Behind Client Discontent in Customer Care Conversations
What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? Can anything be done to preemptively address the situation?
Innovations in Customer Communication
Let’s cut through the noise and get straight to what’s hot in tech today: customer communication. If you’re thinking about how to interact with your audience in 2023, you need to understand that the rule-book..
Enhancing Customer Experience Through Inbound Call Centers
Call centers are crucial in any business as the first point of contact for providing assistance or information about a particular product or service. Here are some ways call centers can enhance the customer experience..
Why Financial Services Firms Must Stand Out Through Stellar Customer Experience
In the dynamic landscape of financial services, differentiation is the name of the game. Jon Brooks, Head of Financial Services at Sabio Group, suggests some ways companies can stand out..
Waterfield Tech Named Avaya North America Partner of the Year Award Winner
Waterfield Tech, a leading global customer engagement solutions provider today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED)..
Journey Biometric Authentication Capabilities Launch with Avaya Hybrid Cloud Services
Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains..
Mastering the Tone-Of-Voice in Customer Service: A Complete Guide
When it comes down to nailing your customer service strategy, striking the right tone is essential to build the foundations of long-term success. Mastering this skill can transform your interactions and business growth..
SAP CPQ: A Powerful Solution for Optimizing Sales
SAP CPQ improves sales performance via smart automation of custom-tailored pricing for multi-aspect products. A reliable SAP solution provider will adjust and test CPQ software to ensure it is integrated smoothly..
Kura Chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Kura is transforming its contact centre capability with Avaya Enterprise Cloud. The solution will enable Kura to offer its clients complex inbound and outbound contact centre services on a robust platform..