The goal of insight selling is to move beyond traditional product-based selling by demonstrating a deep understanding of the customer’s needs and challenges, and offering customized solutions..

As the newest generation of consumers enters the marketplace, companies have to ask themselves: is their customer service ready for Gen Zalpha? Here, we’ll look at who they are and how to meet their CX needs..

As we enter the third month of 2023, customer service organizations have the chance to differentiate themselves from the competition through effective knowledge management. Fraser Doig of RWS explains..

Salesforce CRM and ServiceNow Integration is for customer service agents who must quickly provide consumers with the information they need on the spot. It eliminates manual data entry or inefficient searches..

In this article, we will discuss the significance of customer service in business success, the impact it has on customer satisfaction and the benefits of investing in exceptional customer service..

Have you ever wondered if the future of customer service can be social media? In this article, we will discuss how social media is rapidly changing the customer service industry..

Online shopping – the process can sometimes be so frustrating as to send you off your trolley! We’ve all been there, that last minute hesitation before you hit ‘Pay Now’ on checkout at Amazon, eBay or wherever..

Melissa Copeland, Principal at Blue Orbit Consulting reveals six predictions for a successful contact center in 2023. Melissa founded Blue Orbit Consulting after running staff organizations in contact centers..

There are many skills that a customer service manager needs to succeed in their chosen career. When applying for jobs, you should show the essential skills required and be able to give examples..

For companies looking to retain customers, investing in Gen Z employees can provide an effective way to improve customer service. Here is how Gen Zers can help you give your customers the best possible experience..

Customer complaints can be a tricky thing to navigate as a business. This article provides strategies on how to manage customer complaints with professionalism, efficiency and understanding..

As a sub-section of customer services and support, field services plays a critical role in the service delivery ecosystem of many businesses. Fraser Doig, Associate Product Marketing Manager at RWS explains..