GOCare and SCTelcom have announced a new partnership aimed at transforming the customer journey for rural broadband subscribers through frictionless digital communication.
SCTelcom, a telecommunications cooperative serving members across Kansas and Oklahoma, will implement GOCare’s SaaS solutions to streamline its operations and enhance digital engagement.
The partnership focuses on unifying SCTelcom’s CX ecosystem by integrating digital channels—including SMS, web chat, email, and social media—into a single, cohesive workflow.
Carla Shearer, CEO of SCTelcom, said:
“Rural providers have a unique advantage when it comes to customer relationships, and our GOCare partnership allows us to build on that strength with modern digital tools. Our goal is simple—to be easy to do business with. By embracing digital engagement and automation, we’re making it easier for our customers to connect with us on their terms.”
A key component of the deployment is the integration of GOCare’s Digital Experience Platform with SCTelcom’s existing technology stack. This includes Innovative Systems eLations for billing, Calix for network operations, and Salesforce for CRM. By creating a unified view of the customer, the platform aims to facilitate faster resolutions and reduce the reliance on traditional voice support.
Mike Roddy, CEO and Co-Founder at GOCare, said:
“Forward-thinking operators like SCTelcom are redefining what customer experience looks like in broadband. As competition increases, the ability to proactively engage customers and simplify the service experience becomes a true differentiator. We’re proud to support SCTelcom in that transformation.”