SoundHound AI has announced a strategic partnership with the Associated Carrier Group (ACG) to bring agentic AI technology to mobile network operators.
The collaboration aims to modernize customer service and employee experience (EX) for ACG’s membership of regional carriers and resellers.
As the telecommunications sector undergoes a broader AI transformation, the partnership positions SoundHound as the first provider of an agentic AI platform available to ACG members. The initiative is designed to help these operators—who often work within cost-sensitive markets—to manage high call volumes and complex service requests more efficiently.
By deploying intelligent AI agents, carriers can automate routine inquiries across various channels. This shift is intended to reduce customer friction and alleviate the operational burden on support teams, allowing human agents to prioritize more sensitive or high-value interactions.
Patrick Caustrita, AVP of Enterprise Sales at SoundHound AI, said:
“Customer service is one of the biggest opportunities large telcos have when it comes to AI transformation. Through our partnership with ACG, we’re enabling carriers to deploy AI agents that don’t just answer questions — they resolve issues end-to-end. That means faster resolutions, lower operational costs, and a dramatically better experience for subscribers.”
The platform utilizes SoundHound’s Agentic+ technology, which combines generative AI with multi-agent orchestration and deterministic workflows. Unlike standard IVR systems or basic chatbots, this approach allows the AI to understand intent, execute transactions, and resolve multi-step problems autonomously. The system also features automatic speech recognition (ASR) to allow subscribers to interact using natural language.
Russ Lipinski, President at Associated Carrier Group, said:
“ACG is committed to helping our members deliver better service while operating more efficiently. SoundHound’s agentic AI platform brings a new level of intelligence to customer interactions. This partnership gives our members access to AI that can handle real customer needs — reducing pressure on support teams while improving the overall subscriber experience.”