Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO): a Winning Combination
Klaas van der Leest, MD, Intelecom says it’s time to connect CCaas and WFO to create the perfect customer experience.
Contact Center
Contact Center as a Service: The Seven Most Popular Myths About Cloud Contact Centers Dispelled
Klaas van der Leest, UK Managing Director, Intelecom dispels 7 myths about contact centers in the cloud..
Customer Revenge: Key Questions to Consider When Reviewing Your Customer Service Strategy
Social media is enabling customers to complain like never before – are you ready for “customer revenge”?
Personalising Customer Experience in the Post-Christmas Returns Rush
A customer is for life not just for Christmas – how to make your contact centre impress when it matters..
