More businesses are recognising the value of outstanding customer service. In fact, 88% of companies now prioritise customer experience in their contact centres. Cédric Galins, Head of Customer Support & Services, Mangopay..
Forex trading can be a complex and overwhelming experience for customers, and the customer service experience can make all the difference. In today’s competitive market, forex companies must prioritize customer service to stand out and retain their customers. In this article, we will look at some ways forex companies can improve their customer service and … Read more
Financial services leaders are increasing their focus on digital-first initiatives to optimize the customer experience and increase retention and loyalty – a trend that emerged out of the pandemic and is here to stay..
Entrusting your hard-earned income to an establishment isn’t something that you should do haphazardly. Consumers deserve a bank that offers competitive rates, innovative financial products, and quality services..
To stay ahead of the competition, financial service providers need to focus on providing excellent customer service. Here are ten ways the financial services industry can improve customer service and create loyal customers..
The past 18 months have illustrated consumers’ urgent need for flexibility and when they’re the ones dictating terms, you listen. Choosing not to could spell extinction for banks. Mambu’s Eelco-Jan Boonstra, explains..
The global pandemic has accelerated digital transformation in almost every industry. Eric Head, VP of Experience Leadership at Verint explores new opportunities to provide excellent customer service..
Thanks to the technological revolution, customer service has become a key factor which distinguishes companies in the financial services and insurance (FSI) industry. Here are 7 ways the financial sector can improve CX..
Tom Meder, Managing Director at ViewTrade Securities explains why artificial intelligence will never be able to replace humans in driving results in the financial services industry..
Some brands go beyond loyalty and seem to spark a genuine love affair with their customers. But who can honestly say they love their bank, mortgage broker or credit card provider? Yishay Trif shares his ethos..
Today’s customers are looking for personalized service and that’s not an easy need to fulfil. Here are ten ways a Certified Public Accountant (CPA) can deliver excellent customer service without losing focus..
The sudden need to enable remote working has impacted all companies and operations, and customer service is no different. Jonathan Mobbs of Maintel explains..
John Ing, Principal Operations Lead for CX at ECS shares his CX Predictions for the banking industry in 2020..
Banks continue to report that enhancing customer service is their number one priority. Dan Weis, Mobile Product Leader at NCR explains how a feature-rich app can help accomplish this goal..
In response to the Financial Conduct Authority’s Consultation Paper on Improving Complaints Handling [CP14/30], Aptean – a leading provider of customer complaints handling software in the Financial Services sector – has conducted a user group with industry representatives to gauge their thoughts on its pending implementation. Here, Duane George, Respond Product Director at Aptean, discusses … Read more
With bank branches closing each week, “Banking is no longer a place you go, it’s simply something you do.” Retail banking has had to evolve considerably over the last few decades. Banks used to have it relatively easy – customers were loyal, local and trusting and kept the same bank account for their whole life. … Read more