AI and Live Chat: A Winning Combination
Customers expect immediate results but they also crave the personal touch. Abbie Heslop of EBI.AI discusses how artificial intelligence (AI) can help to achieve the right balance..
Live Chat
5 Ways Live Chat Can Help Your Business—and How to Find the Best Software
Here are some of the key benefits of implementing live chat as well as some tips on how to choose the best software for your organization..
8 Live Chat Tips to Use It Most Effectively (and How to Choose One)
Live chat is now one of the components of virtually any customer support toolset and used by businesses as one of the active customer communication channels…
With Live Chat, One Size Doesn’t Fit All
Off-the-shelf chat solutions may be fine for some businesses, but what about your unique requirements? Malene Wessel explains what you should look for in a tailor-made chat solution vendor..
How Secure is Your Live Chat Solution?
Malene Wessel reveals which features build trust in live chat and how to find out if your solution is GDPR compliant..
How Does Live Chat Increase Efficiency While Reducing Costs?
Malene Wessel examines some key features of live chat solutions that can result in better service and reduced costs..
Can Live Chat Improve Customer Satisfaction?
Malene Wessel takes takes a close look at some reasons why live chat can produce a high level of customer satisfaction..
Why Choose a True Live Chat Solution?
You may have a contact center solution that either includes some version of live chat or offers an add-on live chat option. Unfortunately, not all live chat is created equal..
Six Reasons Live Chat Keeps Customers Engagedlive
George Skaff, CMO of TouchCommerce provides six reasons live chat benefits brands by keeping digital consumers satisfied..
We Know Our Technology, But Do We Know Our Customers?
Sounds like a strange question, but you would be amazed to learn how many companies implement new CRM technology without first considering the question “Do we know our customers? All of them?”.