Skip to content
CSM – Customer Service Manager Magazine
Customer Connect Expo
CSM – Customer Service Manager Magazine
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Virtual Reality

How VR is Leveraged in Customer Service and Retail Training

December 8, 2025March 2, 2022 by Mike Sandy
Training with Virtual Reality headset

Learning and development professionals in the customer service and retail industry are experiencing an evolution in how they engage their employees in ongoing job training. Learn more about the power of VR..

5 Mixed Reality Trends for the Future

December 8, 2025June 18, 2020 by Malcom Ridgers
Women wearing VR goggles

Some exciting trends are emerging in the world of Mixed Reality (MR) that could have a major impact on the online customer experience of the future..

Customer Connect Expo 2025
CSM Newsletter

Latest Articles

  • 10 Human Skills That Drive Exceptional Customer Interactions
  • Five9 and Google Cloud Unveil Joint Enterprise CX AI to Transform Customer Interactions
  • How to Resolve Customer Support Incidents in Minutes Not Hours
  • Customer Intelligence: Converting Signals into Business Growth
  • Customer Service, Support and Care Outsourcing Philippines: How AI and Human Judgement Are Redefining CX in 2026

Latest News

  • Diabolocom Lands Frost & Sullivan’s 2026 European CX Technology Award
  • Google Launches AI Agents for Retailers to Power the Next Era of Agentic Commerce
  • Customer Journey Mapping Market Forecast to Hit $3.5BN by 2033
  • Talkdesk’s New Orchestration Tools Aim to Connect the Dots in Retail CX
  • SAP Unveils Agentic AI Innovations to Power the Future of Retail

Knowledge Base

  • How Satisfied Are Customers With Amazon?
  • Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
  • 5 Ways Small Business Loan Providers Can Elevate Their Customer Service
  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service

Manager's Toolbox

  • What Is the Abilene Paradox? A Simple Guide for Service Teams
  • What are the 7 Rs of Logistics?
  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?

Categories

  • Articles
  • News
  • Manager's Toolbox
  • Knowledge Base

Info

  • Privacy
  • Contact us
  • Advertise
  • Disclaimer
© Customer Service Manager (CSM) 2005-2025
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy