CSM Contributor

The Bureau of Labor Statistics has stated that workplace violence is responsible for 2% of work-related injuries and 16% of workplace-related fatalities. This violence is often caused by robberies and disgruntled workers, but if you’re in front-line customer service chances it’s possible you’ve been threatened with violence by a customer on more than one occasion. … Read more

If you’re running an eCommerce business, you already know how much competition there is in today’s online world. Read on to learn how to ensure your business succeeds..

Employees often misunderstand the difference between getting laid off and getting fired. They may think the term, “laid off” is just a euphemism for firing, but in actuality, it is a legally different form of terminating someone’s employment. The main difference between getting fired and getting laid off is that when an employee is fired, … Read more

The Wonderlic test is something that is regularly taken by those attempting to gain employment or start a career in corporate America. Whether you’re a student that’s trying to gain admission in a college, a college athlete that’s aiming for a shot at the NFL, or just an honest job hunter, it is very likely … Read more

With customers better informed and more aware than ever, businesses need to pay special attention to the service they provide. Outstanding customer service is the key to ensuring your company leads the way. Here are ten ways to help you provide outstanding customer service. Be polite, helpful, and knowledgeable One of the golden rules in … Read more

If you have a customer service team then you will know how important it is for you to try and make sure that they have the support they need to do their job right. If you don’t then you may find that they end up not doing their job properly at all and this can … Read more

Inventory management has a pivotal role when it comes to good customer service management. A person with convenient access to data can match the right order to the right customer, meaning, they can provide customers with precise information about stock levels. A company holds inventory to deliver the selected items to its customers when they … Read more

Every once in a while, someone gets offended by someone else. That’s just the way life works, isn’t it? When that kind of a mindset gets transferred to the workplace, though, things get a little bit trickier. That’s when you realize that it’s definitely not the way life works, or, at least it’s not the … Read more

In the digital era, the notion of work underwent a lot of changes. In many cases, it is not necessary to go to the office in order to do your tasks. Due to advances in technology, many jobs can be performed remotely. However, many people complain that the home office does not put them into … Read more

Let’s face it, in 2020 you are missing out if you are not going digital.  The younger demographic is all online and even later generations are all going online at an alarming rate. Eventually, more and more people will convert to eCommerce shopping. Who knows? Physical location stores might even become obsolete? Don’t believe me? … Read more

When it comes to improving employee satisfaction, most managers and companies will go out of their way to improve this crucial aspect of their business. Here, we will discuss some ways to improve your employee satisfaction at the office and find the best ways to retain the talent you’ve acquired and build their loyalty for … Read more

Miami has been quite popular with real estate buyers, as it’s home to some of the most luxurious buildings in the world. When picking the right luxurious apartment for you, always consider your lifestyle and the services you need. For example, Icon Brickell offers stunning views, great amenities and an exceptional concierge service. Coconut Groove … Read more

Trying to get a small business off the ground is no easy task. It’s becoming hard to find success,  as more than 50% of small businesses fail in the first year, and more than 95% fail within the first five years. With such bad odds, many small business owners don’t have enough motivation to try … Read more

Why should you care about car insurance? Is it important? Is it worth the money you are going to spend on it? If you a commercial driver, you definitely need commercial auto insurance. And here’s why. Obviously, the reason why you need it is that it will get you covered in case you get into … Read more

In the digital age, there’s little doubt that customers have become increasingly influential and impactful in the minds of business-owners. Companies have come to value good and proactive customer service as a result, particularly as it costs between six and seven-times more to attract new consumers than retain existing patrons. This also impacts significantly on … Read more

SaaS is rapidly becoming the preferred choice for businesses of all industries and sizes – in the US alone, about 80% of final users prefer using SaaS applications. For SaaS companies, this means a constant battle to stay on top of the increasing demand and ahead of the competition. In today’s fast-paced world when companies … Read more