CSM Contributor

Relocating offices is always stressful. With all the expensive tech that you have to move between offices and aligning working shifts for employees — there’s a lot to think about. But with that said, thousands of companies throughout the country move their office space every single day. Whether they’re expanding, or just they’ve found a … Read more

There used to be a time when businesses would fight for expensive billboards in prime locations to get their advertisement to as many people as possible. Those days are long gone! Although billboards still exist, companies can reach a far larger audience by tapping into the emerging influencer market than they ever could in the … Read more

The COIVD-19 pandemic has reshaped the way businesses operate and will likely have lasting implications. Most noticeably, the breakout forced millions of people across the globe to work from home; according to an analysis by Global Workplace Analytics and Flexjobs, about 4.7 million are working from home in 2020 in the U.S. alone. Despite past … Read more

Are you being considered for a promotion in upper management like managerial, supervisory, or administration? Perhaps you’re already in upper management but you’re aiming for greener pastures in another company? Then it’s very likely that you will have to take that organization’s version of the leadership test. Although there are numerous test providers, each with … Read more

Efficiency – it’s the concept all customer service managers must live by, whether we care to admit it or not. Whether your business measures efficiency in transactions per hour, calls per minute or subscriptions per month, encouraging staff to do more is a constant challenge. Every coin has two faces, and the customer services efficiency … Read more

While you may associate workplace injuries with high-risk industries such as construction, business in all sectors and with vastly different environments experience workplace dangers. Employers whose workers perform high-intensity physical work or handle heavy machinery need to take extra care, but all business owners need to actively enforce safety measures. According to the U.S. Bureau … Read more

So here you are successfully rocking your business, bringing solutions to those with the problems. There is definitely a decent client flow that brings revenues and keep you motivated to go on that fruitfully. However, there is always the necessity to expand your clientele base, to freshen up it with new clientele and eventually transform  … Read more

Back in the day, there were fewer ways that hackers could use personal data against people. Therefore, data privacy was not as big of a concern as it is today. Nowadays, people want to know what businesses do with their data. This is a method to ensure that both big and small companies won’t sell … Read more

As a manager, you always want to do your best to take care of your staff. However, you also want to encourage them to be more productive in the workplace. While it may be difficult at first, there are some techniques that you can introduce to motivate your employees to be more productive. Sound interesting? … Read more

Suffering an injury that prevents you from going to work is a one-two punch that can knock you out, financially speaking. As if the pain and physical limitations weren’t enough, missing work due to an injury can also be devastating to your personal finances. If you’ve missed work after an accident that was caused by … Read more

As of the end of May, more than 1 in 4 workers in the U.S. had lost their jobs since March when the coronavirus shut down most of the economy. During the first week of June, another 2.1 million filed for unemployment benefits which brought the total to 40.8 million or 26 percent of the … Read more

Out of all the things that can decrease the number of sales a business makes, customer churn is the biggest issue many companies struggle with. Your churn rate is a very important metric and it is something that determines the overall performance of your company. Reducing churn by just 5% can increase profits by as … Read more

Organisation is the key to running a good business. Having a clear and concise methodology present throughout every area of your business will increase productivity, morale and more importantly profitability. The same rules apply for your admin. Administrative duties and paperwork come hand in hand with running a business and organisation is the most important … Read more

The most common workplace injury is overexertion-related injuries. These injuries represent 35% of all workplace accidents, and many of them are preventable. Overexertion injuries are costing workers’ compensation more than $15 billion per year. Yet still, companies are not doing nearly enough to improve conditions for workers. When employees are not given the proper training … Read more

No business can thrive without new customers. And in order to get new customers, a company has to have a good customer acquisition strategy. A customer acquisition strategy needs to be a crucial business component. If you fail to devise one, you will struggle with business growth. However, the hardest bit regarding this issue is … Read more

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working. Not all documentation is great, however. In some … Read more