CSM Contributor 
Despite the much-hyped economic growth in the country, many graduates still have a hard time finding suitable jobs. One of the many complaints by employers is that graduates don’t have relevant skills for the changing job market. The thing that best demonstrates a job market candidate’s skills, training, and applicant’s aptitudes in certain area is … Read more
Technology remains the best tool for managing customer relations. However, Customer Relationship Management systems do not always meet the expectations of staff, clients, and the entire business. CRMs enable businesses and organizations to serve customers better. They also assist in decision making since the systems generate crucial data about these customers. Still, some systems are … Read more
As we all know, not all businesses are made equal. For the purposes of this topic, some operate at a fairly consistent level through the year – while others have immense highs and rely heavily on seasonality. Unsurprisingly, these peaks of seasonality can make or break some companies. Get it right, and you can be … Read more
With the cost of cybercrime now exceeding $1 trillion dollars, here are some key facts about data security..
Marketing is a very important determinant of the success of a business. Contrary to the opinions of many, marketing has a lot to do other activities other than just advertising. It is everything to do with how a company or a business presents itself. How it does its branding, the quality of its services, how … Read more
No matter the size or nature of your company, there is always room for improvement and education, and learning from these common customer service issues may help you understand how to handle them if they arise..
In today’s age of technology, the businesses that can offer effective online customer service will undoubtedly be the ones to thrive. However, virtual transactions pose a host of challenges in the service realm. If you want to step up your online customer service, we have six options to consider. Automate Transaction Follow-Up When customers shop … Read more
Let’s face it, automation has come in and transformed how we live – from the way we travel to how we communicate and pretty much how we handle all other facets of life. In business, automation has made it a lot easier and more efficient to set up and run businesses with low overhead costs … Read more
Even if you have a small business, it may still be quite challenging to manage it. The key to your success is full customer satisfaction, which can be achieved not only by providing high-quality services or goods but also through effective communication and quick resolution of issues and problems. CRM systems help business owners manage … Read more
If you want to raise the bar of your quality of customer service, your efforts must begin with the management of your service representatives. Training is the cornerstone of any service-minded business because it keeps the focus of the company where it belongs – on the customer. Consider these effective ways to manage your customer … Read more
Did you know that the cost for attracting new customers is five times more expensive than retaining current ones? Therefore, you should make every effort to build lasting relationships with your clients. In doing so, they will reward you with loyalty and their patronage. Here are some key steps you can take to ensure lasting … Read more
To manage both inbound and outbound communication, many businesses large and small utilize an answering service. This service is not just used for answering phone calls, it is used for responding to texts, emails, cold calling, transferring calls to the right people, answering FAQ’s and representing businesses. Up until now telephone answering services were one … Read more
To deliver the best Face-to-Face service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you..
In a world powered by innovation, the need for customer education cannot be overlooked. However, in the modern business scenario, few organizations give customer education the importance it deserves. Despite businesses developing and releasing innovative and complex products, and the improved accessibility of top customer training LMS, the competitive business landscape has forced businesses to … Read more
You may have heard the term ‘Customer Discovery’ recently. In this article we explain exactly what ‘Customer Discovery’ is and how it can be used effectively by startups in the product development process. What is Customer Discovery? Authors Eric Ries and Steve Blank first wrote about the importance of Customer Discovery as part of the … Read more
The internet has made a lot of things possible. Movie and music streaming, online banking, e-commerce and social media are just some of the benefits that come to mind. The internet has also allowed people to work anywhere, either on their own or in virtual teams. You can now work from any location in the … Read more
If you run any kind of business, including a marketing agency, you have to become customer-obsessed and customer-focused. Your customers are the lifeblood of your company and they will make or break your overall success. You’ll both focus on and take care of your customers to meet each and every one of their needs. Or … Read more
More and more businesses are taking the plunge and moving their contact centres from on-premise PBX to cloud phone systems..
There are many reasons why a business owner needs to invest in high-quality equipment for their company. The most obvious reason is that it can help with productivity and speed up the operation but there is another reason which is often overlooked by business owners. This is the message that it communicates from the clients … Read more