CSM Contributor 
Well, it’s that time of year again. Even if you are not the most social person in your office, this tends to be the time where most of the company get together and hopefully, have a good time. Of course, definitions of good times vary between individuals. Suffice to say, it’s the extreme definitions that … Read more
Successful companies always keep their customers happy. They adopt strict codes of customer ethics and enforce it in all areas of their business. The outcome is that customers reward them with their increased loyalty and devotion to the firm. As a result, companies are able to maintain market leadership position that helps them survive and … Read more
The needs of car insurance customers have never been so complicated. They need good coverage at fair prices and easy ways to filing claims with minimal amount of paperwork and back-and-forths. An increasing number of insurers are offering additional services such as roadside assistance to differentiate themselves. The industry, while more incumbent heavy, is also … Read more
Recent studies show that more than 80% of global customers feel that businesses should adopt sustainable practices and that 37% of them cite environmental impact as the main factor they consider before making a purchase. With environmental concerns at an all-time high and a worrying succession of natural disasters showing that climate change is indeed … Read more
Most people are already familiar with sign language interpreters but have you ever encountered a CART screen?
Like most professionals, you probably have a clear picture of what your career progression should look like. This runs from your first job, to when you get that management position and possibly a corner office. Unfortunately, not everyone gets to join C-suite. How do you prove that you are ripe for a managerial position? Here … Read more
Using the power of the internet and low-cost communications, doing business all over the world has never been easier than it is today. And with English being the unofficial “international business language”, the United Kingdom is uniquely placed to take advantage of the growth in global trade. Language isn’t the only thing the Brits have … Read more
Is 2020 the year you plan to open up your own business in Belgium? If so, there is no doubt that you have plenty on your plate in terms of preparing for this next big step. Clearly, you want your business to get a positive and robust start so that it can succeed, not just … Read more
Real estate may be most famous for being all about location, but the reality is that you can’t overlook the importance of customer service. Real estate investors tend to focus on the bottom line but ignoring customer service will literally cost them. Let’s discuss what really matters in real estate customer service. Furthermore, we’ll provide … Read more
All businesses need to offer a good level of customer service if they want to stay afloat. Of course, exceptional customer service can help you to stand out from the crowd and gain a bigger share of the market. However, law firms have traditionally shied away from introducing customer-led initiatives. As companies routinely require the … Read more
If you have been keeping abreast of the latest business and business and marketing trends, then you are familiar with the current buzz around podcasts. Recent studies conducted by Ofcom indicate that podcasts are now a flourishing online platform, which is attracting an ever-expanding audience. It has been suggested that around six million adults tune … Read more
If we were to roll back the decades, there was almost no such thing as a “low morale team”. Employees accepted their environment, good or bad, and that was the end of the matter. Suffice to say, things have turned on their head. While employees don’t have all of the power, the fact that there … Read more
Here are some tips to improve how your business handles customer returns, so you can cut down on admin and keep your customers happy..
Car advertising long relied upon a few simple points to bolster a vehicles desirability; namely horsepower, acceleration and speed, however this is no longer an option for marketers as legislation introduced in the UK means that these things are now banned in advertising due to potentially promoting reckless or unsafe driving with buyers. Not only … Read more
Competition in any type of business can get pretty tough. Everybody wants to gain an edge and are always on the lookout for new techniques to accomplish it. If you are looking to make a real difference, you should make customer service a priority. However, do not expect to see results overnight. Customer service is … Read more
Everyone who has ever held a job is familiar with burnout, but studies suggest that customer service workers are at a higher risk of experiencing symptoms of stress and exhaustion due to the intensely demanding nature of their work. Customer service burnout is thus worryingly common. Dealing with dissatisfied customers and having to mediate complicated … Read more
Customer service management is essential for growing a profitable, successful business. Here are some of the top solutions available to customer service managers..
The environment matters. More and more customers are starting to understand the impact they have on the natural world. They buy products with environmental benefits, exercising their voice and power through the things that they acquire. Most importantly, they expect organizations to be engaged in the process of making a positive impact when it comes … Read more
In 2019, it is important for your eCommerce store to have a mobile app for iOS and Android. If you don’t, you’ll lose to your competitors. Research from consulting agencies and brands proves that mobile apps increase conversion rates and average purchase receipts, help maintain relationships with customers, motivate them to make new purchases and … Read more