6 Reasons Why Complaining Customers are Golden
We don’t always think of customer complaints as opportunities, but that’s just what they are.
CSM Contributor
How to Handle an Angry Client: 9 Steps to Dispelling a Customer’s Anger
In this article you’ll find nine steps for facing and dispelling a customer’s anger.
The Real Customer Service
We all know what customer service is. But do we know what “real” customer service is and why it is important?
CRM and Sales Force De-Automation
Is CRM software killing your company? Beware the curse known as company de-automation.
Can Mystery Shopping Customer Raise Service levels?
In this cutthroat world of high competition, how does a service organization maintain its service quality? Read on to learn more.
Empowering Customer Service is Vital
Empowerment in customer service has never been more important. This article explores ways that you can empower your employees to provide even better service.
Complaints are Actually a Good Thing!
Nobody likes to get complaints. They make you question your judgment, they can ruin your day, and they almost always leave you in a bad mood. But what if I told you that complaints are actually a good thing?
How to Handle Difficult Customer Conversations
Trouble can come from any direction. A delayed product shipment causes a customer to miss a deadline. A salesperson (maybe even you!) promises more than your company could deliver.
Build Stronger Relationships with Customer Issues
The well-known Russian Playwright Anton Checkhov once wrote “Knowledge is of no value unless you put it into practice”. Nothing could be truer when it comes to achieving efficiency in customer management.
Oh No, I Don’t Want to Be a CSR Anymore!
Cumbersome systems can push your CSR’s over the edge when it comes to good service.
7 Effective Ways to Handle Complaints and Keep Customers Happy
Learn how to turn customer complaints into an opportunity for your company to shine.
The Power of Highly Satisfied Customers
Find out the difference between satisfied customers and highly satisfied customers and the impact on your business.
Customer Relationship Management for a Higher Level of Customer Service
For businesses large and small, success and profitability depends upon customer acquisition, customer contact and customer retention. This customer management cycle can be further enhanced by implementing a Customer Relationship Management strategy or CRM.
CRM: Keeping Customers Loyal
Customers are now in charge – thanks to the growth of the web – and it’s easier than ever to comparison shop and switch from one business to another with the click of a mouse. Here are 7 ways to keep customers loyal.
Delivering Great Customer Service
The goal for delivering great customer service starts with delivering a service-oriented attitude that is genuine.
Customer Loyalty versus Customer Satisfaction – The Real Difference
There are many real-life factors associated with securing and solidifying a business relationship, like costs, service and reputation.
Mystery Shopping – Mysterious Ways to Improve Customer Care
Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales.
Customer Service Is King
Do you know the one thing that can make or break your business faster than anything else? If you said Customer Service – give yourself a prize.