CSM Newsdesk

Ever wondered how you can use AI to improve engagement and satisfaction? Or maybe you’d love to gain more insights into your customers’ behavior? Learn more..

B2B customer support software provider cites company growth driven by year-over-year increases in multi-year customer agreements and larger deal values..

Axis Group has successfully achieved the ServiceMark Accreditation from The Institute of Customer Service..

A quick look at the internet and you’ll see chatbots are trending right now. These AI-powered apps are making great strides in providing solutions for enhancing the customer experience. One such chatbot solution is being developed for the healthcare market by a company called TNH Health. And investors are showing interest; Valor Capital Group has … Read more

New survey on customer service automation reveals 83% of consumers are willing to make messaging their primary means of contacting customer support. Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer sentiment about chatbots and automation in customer service. The study also zeroes in on opinions on … Read more

Poor performance and focus on social media damages trust and risks future revenues..

Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..

Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things..

The changing landscape of customer experience and why brands are still getting complaint handling wrong..

Northern Powergrid, the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut. The innovative … Read more

The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards..

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security..

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..

Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..

Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK..

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024..

VoiceFoundry, an SDP-accredited Amazon Connect consulting partner and reseller and provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement, today announced with Service Management Group (SMG), a global customer experience management firm, the release of VoiceFoundry Post-Call Survey powered by SMG AgentTrack for Amazon Connect..

Coveo is launching its new Coveo for ServiceNow solutions, bringing a whole new level of enterprise content access and relevance into the interactions between agents using ServiceNow and their customers..