CSM Newsdesk

Driving Mobility, a nationwide network of independent organisations that offers professional advice and assessments for people who need to gain or retain independence through mobility, has appointed CRM specialists Silverbear to deliver its digital transformation programme. Drivers of change: Edward Trewhella, Chief Executive at Driving Mobility (back left), and members of the Driving Mobility team … Read more

Huawei is recruiting Customer Experience Officers in key markets to help drive its customer-first approach. Huawei, the global technology company, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in … Read more

The Bosch team from Liverpool were presented with the award earlier this week. Frost & Sullivan praised the use of our innovative Robotic Process Automation (RPA) solution and Artificial Intelligence (AI) in global automation..

United Utilities’ service recovery team won the treble at The UK Complaint Handling Awards 2019 in March..

In this free webinar, Incite Group have gathered together leading executives to share their advice on how they are building exceptional customer support teams..

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics..

Clutch have surveyed 501 people who called a business more than three times in the past six months to learn what they expect from telephone customer service..

LiveChat has published the results of their fourth annual Customer Service Report..

For the second year running, PCI Pal, the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence..

Explain Market Research, one of the UK’s leading customer insight agencies, has explored how companies turn customers into fans, and banks came out on top. The insights were discovered at an intensive five-day sprint during this summer’s NWG Innovation Festival, where design sprint members established that companies needto create a deeper connection based on shared values … Read more

TEN DIGIT’s DC BRIDGE® customers will be authenticated by keystroke, facial liveness, and voice biometrics, offering seamless user experience across the customer communication lifecycle..

New research has shed fresh light onto the way customers prefer to receive correspondence from their suppliers..

Eight-in-ten UK consumers (80%) plan to avoid stores on Black Friday this year, according to research by Genesys..

Axis Group, one of the UK’s fastest growing security, cleaning, front-of-house and support services organisations, hosted an Institute of Customer Service CEO breakfast briefing during October’s National Customer Service Week..

Recent research by YouGov for Pegasystems reveals some interesting insight into how businesses can drive consumer satisfaction through customer service..

Companies in Europe are enhancing always-on, omnichannel customer service as more and more consumers embrace AI-driven experiences..

In a recent interview with CX Network, Phil Lewis, Managing Director, Corporate Punk and Sherrie Simmons, COO, In STEPPS outlined the necessary steps that need to be taken to fully prepare an organisation for AI..

Global Field Service leaders meet to share service and support best practices this August 27th-29th at beautiful island resort in Florida..