CSM Newsdesk

Join the experts who will discuss real-time communications, customer expectations and the changes that are to come..

Join Localz first Innovation Breakfast! Guest speaker is Claire Rowland, author of Designing Connected Products: UX for the Consumer Internet of Things..

The changing landscape of customer experience and why brands are still getting complaint handling wrong..

Northern Powergrid, the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut. The innovative … Read more

The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards..

Software provider to incorporate industry’s only fully passive anti-spoofing biometric solution to improve customer experience and strengthen security..

Sparkcentral today announced that KCB Bank Kenya customers will now be able to interact with the Bank via the popular messaging service WhatsApp..

Localz has chosen to join Amazon, Apple and Google and open its first US office in the rapidly expanding tech ecosystem of Culver City..

Newest version of ID R&D unifies enrollment across channels with a 10X increase in biometric matching speed..

Powered by Localz technology, British Gas’ new “On my way” platform is helping keep its position as the leading energy supplier in the UK..

The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024..

Coveo is launching its new Coveo for ServiceNow solutions, bringing a whole new level of enterprise content access and relevance into the interactions between agents using ServiceNow and their customers..

Driving Mobility, a nationwide network of independent organisations that offers professional advice and assessments for people who need to gain or retain independence through mobility, has appointed CRM specialists Silverbear to deliver its digital transformation programme. Drivers of change: Edward Trewhella, Chief Executive at Driving Mobility (back left), and members of the Driving Mobility team … Read more

Huawei is recruiting Customer Experience Officers in key markets to help drive its customer-first approach. Huawei, the global technology company, has launched its Customer Experience Officer recruitment campaign across Western Europe, as it looks to continue to invest in its commitment to a customer-first approach. Huawei has been at the receiving end of incredible growth in … Read more

The Bosch team from Liverpool were presented with the award earlier this week. Frost & Sullivan praised the use of our innovative Robotic Process Automation (RPA) solution and Artificial Intelligence (AI) in global automation..

United Utilities’ service recovery team won the treble at The UK Complaint Handling Awards 2019 in March..

In this free webinar, Incite Group have gathered together leading executives to share their advice on how they are building exceptional customer support teams..

A survey of customer experience in the UK’s casual dining restaurants has found that Wagamama leads the way in many key metrics..