50 Persistence Quotes that Inspire and Motivate
When the World says “Give up”, Hope whispers “Try it one more time”. Here are fifty Persistence quotations for testing times..
Rick A. Conlow
25 Team Leadership Quotes That Inspire Greatness
Team leadership is a precious skill. However, teams in organizations are like Dr. Jekyll and Mr. Hyde. They work and make progress. Then, boom, they materialize into a nightmare. Everyone talks about the importance of “team” so it has become a worn out cliché. Together everyone achieves more (T.E.A.M.) is the spoken acronym, and nearly … Read more
10 Phrases Good Managers Say Regularly
Here are ten statements that leaders say regularly that shows they care about their people more than their title..
Focus on Coaching to Improve Team Performance
To significantly improve team performance, coaching offers a new role for today’s managers. Good coaching requires day to day engagement with employees to give assistance as needed. Few managers do this well. Behaviorists Evert and Selman have over 15 years of study about organizational effectiveness. They argue that, “a management paradigm based on coaching can … Read more
5 Customer Service Lessons from the Mall of America
Rick Conlow gained some key lessons from his customer service survey conducted at the Mall of America..
The Lost Art of Servant Leadership
Management guru Peter Drucker wrote over twenty years ago, “We have a dearth of leadership”. He prophesied the lost art of servant leadership that we face today..
11 Customer Experience Flaws that Predict a Company’s Failure
Fatal flaws in customer experience foretell the demise of many companies. Learn to recognize these flaws and put in place a CX strategy that ensures you become a leader not a loser..
How to Deliver Moments of Magnificence to Your Customers
Few companies deliver ‘Moments of Magnificence’ to their customers. It shouldn’t be that way. It doesn’t have to be that way..
Hire for Differences That Give You Added Strengths
When you hire new people, are you tempted to opt for the ones that remind you of…YOU?
5 Habits of Highly Customer Focused Companies
In the quest to improve customer experience and loyalty, it’s helpful to consider the ‘cultural habits’ of successful service organizations..
3 Ways to Commit to Delivering First Class Customer Service
Customer service excellence is a continuous, ongoing process. Here are some key ways to deliver first class service..
7 Signs of Legendary Customer Service
The possibility to provide exceptional service is available to almost any company—if it believes in its people, is willing to innovate, and really cares about their customers’ experience..
Top 10 Examples of Poor Customer Service
You can beat the top ten examples of poor service, and learn how to deliver excellent customer service. How? It begins with caring for your customers and doing the right thing for them. Then, you keep learning..
Handling Customer Complaints: The LAAF Method
The LAAF model is an effective, easy-to-follow, step-by-step approach to dealing with customer complaints.
Why Are Customer Service Improvements Important?
Most companies want to increase the quality of their customer service – do you?
How to Deliver Moments of Magic to Your Customers!
With some customer service ratings in freefall, customers now more than ever need some moments of magic.