Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
The well-known Russian Playwright Anton Checkhov once wrote “Knowledge is of no value unless you put it into practice”. Nothing could be truer when it comes to achieving efficiency in customer management.
Cumbersome systems can push your CSR’s over the edge when it comes to good service.
How to set our goal at seeking resolution versus arguing or trying to defend ourselves when dealing with disgruntled clients.
If you want your customers to be raving fans of your business, you must first be raving fans of your customers.
Learn how to turn customer complaints into an opportunity for your company to shine.
Jay Lipe shares his keys to delivering world-class customer service, namely: “The Three Pillars of Service Cool”.
Here are several ways you can make your sales process visible for your customers and give them the feeling of control that is so important to them.
Including these seven steps in your voicemail practice will increase your productivity and elevate your standing as a true customer service professional.
Joe España believes that the time, money and effort spent on gathering and analyzing customer satisfaction measures isn’t worth the economic payback.
Is the customer always right? How far should a company go to satisfy their clientele or customer base? Read this article to find out.
Find out the difference between satisfied customers and highly satisfied customers and the impact on your business.
The top 1% of businesses has a level of business courtesy others simply do not. In this article, Honorée Coder takes a close look at what separates the top 1% of business professionals, income-earners and producers from the other 99%.
Dennis Sommer provides 5 ways to dazzle your customer base and create customer loyalty.
Are you wrestling with cranky customers, low-vitality products, congested services, and an aching bottom line? You certainly don’t need to. Read on to learn more.
Here are the seven “Fs” that create the kind of customer service that is completely satisfying to every customer every time.
Who says service is serious? Take this fun quiz to test your customer service knowledge.
Handling customer complaints doesn’t have to always be a battle, with the right tools and responses you can use complaints to your advantage; to help you build your business.
Customer service is built on the bedrock of a positive attitude. Without the positive attitude all of the attempts to “train” customer service will fail.
Treating a customer with dignity and respect shouldn’t be a chore – in fact it should be seen as a privilege.