Customer Service Articles

Ganpath Thanumoorthy of Firstsource explains what operations leaders need to know to grasp the opportunity behind the AI buzzword – and reap the benefits of early adoption..

Karl Brough, General Manager for the U.K. and South Africa at Foundever, explains why now more than ever, a strong partnership, rather than a supplier relationship, is integral to the success of the client..

In today’s digital age, the role of traditional phone systems might seem to be diminishing, but they remain an integral part of business operations. Effective communication with customers hinges on a reliable phone system..

Online portal systems are used to provide users with services, information, and resources from a central location. These portals were created to streamline and simplify access to digital content for users..

You know that excellent customer service is the heart of any successful business. But have you considered the far-reaching benefits of honing versatile skills for this crucial role?

The brick and mortar retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something special..

The media and entertainment industry continually evolves, and customer experience is more crucial than ever. The ability to provide exceptional customer experience sets apart successful businesses..

In this article, we’ll dive into five different ways in which cybercriminals can steal your customers’ sensitive information, and then we’ll explore how to avoid these types of attacks..

In customer service, employees are the face of the company and the effectiveness of the onboarding process cannot be overstated. This article outlines techniques and best practices for HR managers..

Have you been waiting for the day you can scale up your customer service operations without hassle? With the emergence of AI, your wait may be over..

Customers have higher expectations than ever, and their satisfaction directly impacts your company’s success. As a manager, it’s your responsibility to lead the charge in enhancing the customer experience..

While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience..

Ed Creasey shares a 3 point plan based on findings from Calabrio’s latest State of the Contact Centre Report 2023: Activating the Agent of the Future, to prepare your operation..

Today’s customers demand more from their financial providers. They expect fast, seamless, personalized experiences and, above all, exceptional customer service. Here we interview David Luck of Capital on Tap..

Sandra Haworth, Marketing Director at Cirrus Response, gives some good reasons why you should consider changing contact centre providers..

Futures market trading is a world of constant movement and challenges. Success here depends on various factors, from strategies to risk management. One factor can be a game-changer: exceptional customer service..

Average handle time is an important contact centre metric but it can be a double-edged sword that creates customer dissatisfaction. It’s important to strike the balance between speed and personalised service delivery..

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork..

Did you know that holiday accident claims spike by 15% each year? This article will help you navigate these choppy waters with strategies for accident prevention, effective responses to claims and legal implications..