Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
In today’s day and age, technology is evolving at a never-before-seen rate, providing organizations with fresh and creative options – from customer relations to inventory management..
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023..
In this article, Palak Dalal Bhatia, CEO and Founder of IrisAgent, explains how AI-powered automated tagging can provide a reliable source of customer feedback for Product Managers..
A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance..
Over the last few weeks, you would have heard lots of noise about ChatGPT, the new model for conversational AI that was launched by OpenAI. Joe O’Brien of Sabio Group, takes a close look..
Recent news articles are telling us that the world of voice assistants is struggling, with the latest industry murmurings involving Amazon’s Alexa and it being described as a “colossal failure”. Phil Jordan of Sabio, investigates..
Thinking about how POS technologies can transform your business operations? Read the following POS trends to meet the ever-changing customers’ needs..
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation..
With an increase in online spending and new faster, easier ways to pay, companies should think again about ways to meet customer preferences. Rob Crutchington of Encoded shares his top five predictions in 2023..
As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..
Without proper customer relationship management, a company can attract lots of negative customer reviews. This short guide covers some ways of improving customer relationship management with phone calls..
One such tool that’s currently turning heads in customer service circles is QR codes. Yes, the same QR codes you’ve seen in magazines and billboards—only nowadays, they’re showing up more and more..
Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers..
Many businesses rely on banks for essential financial services, so it’s important that they provide high-quality customer service. Here are 10 ways to improve business banking service and keep your customers happy..
As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..
The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..
Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..