Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..
Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..
Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..
In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..
Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..
In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..
If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..
Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..
There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..
John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..
Customers of health-related products typically have higher expectations of manufacturers than do users of other types of consumer products – but they do share certain fundamental elements..
According to the 2022 UK Customer Satisfaction Index, increasingly more customers consider the rating/quality of customer service as a deciding factor for where to shop..
The experience of your customer with your organization is directly dependent on the kind of service they receive from your CSRs. Here are some equalities to look for when hiring a customer representative..
When most people think about customer service, the first thing that comes to mind is solving problems. While this is an important part of the job, it’s not the only aspect. Showing empathy for others is key..
Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. With their help, you can improve customer service and increase customer loyalty..
The world of work is currently going through a really volatile period. Stephen Holliday, CEO and Founder of Level, looks at the problem of ‘quiet quitting’ and what organizations can do to address it..
Working in a call center can be tough, especially when you are dealing with difficult customers. Eric Harne, 911 Communications Consultant and writer introduces the Angry Customer Protocol (ACP)..