4 Point of Sale (POS) Trends to Look for in 2023
Thinking about how POS technologies can transform your business operations? Read the following POS trends to meet the ever-changing customers’ needs..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation..
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
With an increase in online spending and new faster, easier ways to pay, companies should think again about ways to meet customer preferences. Rob Crutchington of Encoded shares his top five predictions in 2023..
Is a Digital-Only Strategy Right for Your Business?
As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..
Phone Calls: How to Improve Your Customer Relationship Management?
Without proper customer relationship management, a company can attract lots of negative customer reviews. This short guide covers some ways of improving customer relationship management with phone calls..
How to Use QR Codes for a Flawless Customer Experience
One such tool that’s currently turning heads in customer service circles is QR codes. Yes, the same QR codes you’ve seen in magazines and billboards—only nowadays, they’re showing up more and more..
10 Ways to Turn First-Time Buyers into Repeat Customers
Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers..
10 Ways to Improve Business Banking Customer Service
Many businesses rely on banks for essential financial services, so it’s important that they provide high-quality customer service. Here are 10 ways to improve business banking service and keep your customers happy..
Are Happy Agents the Secret to Happy Customers?
As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..
Three Quick Tips to Keep Customers Happy During the Holidays
The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..
6 Ways to Uplevel Your Contact Center in 2023
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..
5 Ways to Improve Your Voice of the Customer Programme
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..
Frontier Closes Call Centers and Goes Fully Digital: A Good Move?
Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..
Transforming Customer Service Through AI-Powered Adaptive Learning
Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..
How to Create a Successful Customer Experience Strategy: A Complete Guide
In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..
Inflation and The Skills Gaps: Two Ingredients Redefining “Good Service”
Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..
How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn
In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..
Four CX Trends You Can’t Ignore in 2023
If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..
10 Ways Generative AI Is Revolutionizing the Customer Experience
Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..