How to Craft a Winning Customer Service Strategy Using Self Serve
Raghavendra Rao, Director of Customer Excellence at Sprinklr, outlines three steps to build a customer service strategy centered around self-service..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
15 Ways Translation Services Can Help Deliver Exceptional Customer Service
In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them..
How AI-Enabled Self-Service Is Easier Than You Think
When a customer has a problem, often the best experiences are when they can solve it themselves. Fraser Doig, Associate Product Marketing Manager at RWS, explains the benefits of semantic AI..
How Can Decision Engines Help Enhance Customer Service Levels?
Customers want a service that is immediate, accurate and efficient. A decision engine can help businesses meet these customer expectations by providing a way to automate decision-making..
5 Strategies to Hyper-Personalize the Customer Experience
Hyper-Personalizing the customer experience is a successful method for customer acquisition and retention. The majority of call centers who have implemented this strategy have exceeded their goals.
Awesome Customer Service from the US Post Office
John Tschohl encounters awesome customer service from the US Post Office when service superstar Scott Pelton delivers his parcel from Switzerland personally – on the tennis court!
25 Ways Technology Is Revolutionizing the Customer Experience
From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. Here are 25 ways that technology is revolutionizing the customer experience..
UK Consumers Say It’s Good to Talk but Are Contact Centres Really Listening?
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language..
Better Customer Experiences Begin with Better Information
When improving the customer experience, look beyond the basics of just making the transaction process easier. Examine how you can provide unique transparency, insight, and information to help customers..
Cloud Workflows for Customer Service Departments
When we think of customer service, we often think it means fixing a problem that a customer presents. However, we believe it is vital to see it as trying to anticipate potential issues that they may have..
How to Ensure Customers Are ‘Onboard’ from the Start
Poor customer onboarding hurts your bottom line, increasing customer acquisition costs and driving down customer lifetime value. Carlton Retland of Applause details how brands can successfully identify and remove barriers..
Eight Questions Online Retailers Should Ask before Outsourcing Customer Service
Customer service outsourcing can be a cost-effective way to manage customer-related activities. You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service operations..
How to Write a “Relentless” Customer Service Culture Plan
One of the major weaknesses of most organizations the lack of a service strategy. They fail to realize the strategic opportunity on how to use superior service as a vehicle to build market dominance..
Verint Consumer Research Reveals Crucial Customer Experience Needs in the Banking Sector
Across the globe, banks continue to face new challenges. The need to keep customers feeling supported and happy while ensuring they remain loyal remains a constant and critical goal for the banking sector..
10 Ways a Route Planner Can Improve Your Customer Service
Good customer service is what sets you apart from your competitors. And while there are many factors that go into providing good customer service, one of the most important is efficient routing..
Daily Themes for National Customer Service Week 2022
Bianca Angelico shares five daily themes that guest services firm On Verve are following to celebrate National Customer Service Week, which takes place 3-7 October 2022..
Content Optimization Is the Key to Transforming Your Customer Service
Great content is one of your business’ most important assets. This rings true especially for customer service. It can enhance your existing customer’s experiences of your products and services, strengthening brand loyalty..
Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right
Food delivery services should give customers a voice, respond quickly to complaints and proactively apologise when things go wrong, according to a new study which explores what companies can do to rebuild trust..
How to Increase Customer Satisfaction in Retail
It is more important than ever to ensure customer satisfaction in a consumer environment where competition is high and disposable income low. Here are some ways to ensure the best experience for the customer..