Businesses Put Chat Apps to the Test
Like omnichannel customer journeys, chat apps have been around for a number of years. However their use has now extended from personal messaging to business-to-consumer communication..
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
It’s Time to Test Your CX Knowledge by Entering the Calabrio Big CX Quiz
In this article Magnus Geverts at Calabrio shows how to stand out from the crowd and WOW customers in five easy steps and then invites you to test your knowledge in the Big CX Quiz on 5 May 2021..
Why Avaya Onecloud CPaaS Is the Right Platform to Deliver the Next Evolution of Unified Communications
Nick Dicksee, CPaaS Specialist Lead at Avaya UK&I, explains how organisations can catapult themselves into the future of work with a simple and powerful framework designed to aid Total Experience..
3 Key Tips for Reaching Customers and Clients Remotely in 2021
Are you trying to think of ways to adapt your business as you continue to work remotely throughout the pandemic? Here are three key tips and ideas for reaching customers and clients remotely in 2021..
Changes in Consumer Insights Shopping Habits
After the COVID-19 pandemic, consumer habits have transformed significantly. Though it is challenging the right consumer insights platform can help you beat the hurdles and track the changes..
What are the Main Advantages of Using CRM Software?
CRM stands for Customer Relationship Management. CRM software provides users with access to a range of technologies that track and report metrics related to customer interactions, sales, productivity..
How the Right Email Marketing Tools Can Improve Your Business
Customers always come first – and they’re always right. It doesn’t matter which you believe because they are the standards when it comes to business ethics. Efrat Vulfsons looks at the latest email marketing trends..
Your Product’s Secret Power – Customer Service
When you’re working on a tight budget, the quick solution is to cut back on spending and allocate funds for high-priority functions. So, what do you do? Learn how investing in customer service is key to a brand’s growth..
Preparing For Life After COVID-19 – Starting With Your Employees
Ross Daniels at Calabrio believes now is the time for organisations to plan their pandemic escape route. Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors..
Engage Your Workforce to Make Collaborative Content
Do you want to reflect the diverse nature of your business and the breadth of talent within it? Are you global but want to be able to show that you are a people-first company? Learn more about user-generated content..
Customer Service in CRM: Strengthen Your Business Using CRM Software
CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices..
What is a Ticketing System in Customer Service?
If you work in customer service, from time to time your customers will have problems and complaints. Responding in an efficient and timely manner is key to customer satisfaction. For this you need a ticketing system..
The Power of Relentless Customer Service
A focus on customer service can’t be an add-on. It can’t be for a while. If you want your organization to grow and succeed long term, you’ve got to be a service leader. To do that, you’ve got to be “Relentless.”
How is AI changing the translator’s evolving role?
AI has opened up opportunities for more people to become professional translators. Camila Pohlmann, Head of Community Ops at Unbabel, highlights three things that have changed about the translator role..
It’s the Post-Purchase Experience That Damages Retail Brands the Most According to Trustpilot
For many brands, the post-purchase experience is an afterthought. Maybe it’s the name, implying that the real work has already been done. Pete Shannon, COO at HelloDone believes thinking this way is a big mistake..
Your Customers Are Your Secret Weapon for Great App Development
An app can make or break the customer journey. Get it right and the ease and simplicity of your product will have your customers coming back for more. Jack Underwood, Founder and CEO of Circuit explains..
10 Ways Accountants Can Provide Excellent Customer Service
Today’s customers are looking for personalized service and that’s not an easy need to fulfil. Here are ten ways a Certified Public Accountant (CPA) can deliver excellent customer service without losing focus..
CX Has Become the Key Differentiator, So Why Aren’t Brands Getting on Board?
Christina Thompson, Client Relationship Director of Paragon Customer Communications, explores the strategies delivering optimal experiences, identifying and addressing critical customer pain points..
Developing a Customer Appeasement Program for Your Organization
Odds are your company has at least some form of an appeasement program. It may be a well-planned, focused, accountable plan, or it may be just a raw philosophy of customer service..