Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier..
The principal objective of customer service is to satisfy customers by fulfilling their needs. It is therefore important to connect with customers, find out what they want and deliver high quality customer service..
To keep up with the times and reap the rewards of remote culture, you’ll need to use the best available software. Here are five must-have SaaS (Service as a Software) tools for teams working from home..
More and more businesses are turning to outsourcing, and for good reasons: it’s cost-effective and easily scalable. Contact center outsourcing has proven to be highly beneficial, but it isn’t without its faults..
Megan Neale, Co-Founder and COO at Limitless explores the relationship between GigCX and Customer Lifetime Value (CLV) and how it enables brands to re-think their approach to customer service..
‘The customer is always right’ is a phrase that is constantly being preached by business experts today. This is particularly true in the highly competitive home improvement industry..
Jeff Mowatt looks at some surprisingly quick and simple ways to improve your response time to customer inquiries—and make an exceptional first impression..
Are you looking for ways to delight your customers beyond the standard realm of satisfactory customer service? Try communicating with them more effectively. Here are six tips to get you started..
In the first of a new series of blogs, Magnus Geverts shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM)..
Building a loyal customer base is essential to growing and maintaining a successful business. Loyal customers will always choose your brand over any others..
Abbie Heslop at EBI.AI takes a look at how to improve customer experience (CX) using conversational Artificial Intelligence (AI) and virtual assistants..
Nicola Buckley, Executive Vice President at Park Place Technologies explores a few ways to build a better experience – and relationship with your customer..
The use of digital coupons to provide fast resolution and appeasement to unhappy customers can minimize the potential negative spread of reputational damage..
For many years post-sale customer service was designed to wait for a problem to arise, then react. Today’s companies have adopted a more proactive model. Here are six tips for shifting to proactive service..
Rachel Bradbury Head of CCB Client Relationship & Development at Paragon Customer Communications discusses the strategies driving effective customer experience (CX) and brand loyalty efforts..
Getting your customers to see you as the only one that provides a solution to their problem involves everything you do—and everything you choose not to do. It communicates the value and character of your brand..
Bad customer support can ruin your company, even if your product or service is spectacular. Here are six challenges help desk agents struggle with and what you can do to make their job easier..
When working remotely, engagement levels are crucial to success. Find out how to boost engagement and make working fun for customer service employees..
Providing a great customer experience has never been more important than it is today. Kyle Cox, CEO of Blindster, the nation’s largest online window treatment retailer leads the way..