The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Hammer has announced the launch of Hammer Edge, its latest addition to the Hammer Cloud Platform which will provide enterprise contact centers, CCaaS vendors and systems integrators with total visibility..
Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange..
Zenarate, the leader in AI Simulation Training for customer-facing agents, has announced the expansion of its AI Coach platform with the launch of Call Analyzer..
Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France..
CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Era AI’s functionality provides customers with accurate, highly personalised information in just seconds..
Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange..
The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives..
A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. BigChange is also boosting customer service with real-time ETAs and updates..
This two-day summit was a melting pot of ideas, bringing together leaders from various industries to share insights on the evolving landscape of Digital Customer Experience (CX)..
Miami and Palo Alto, Foundever a global leader in the CX industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents..
Business outsourcing provider Sigma Connected has announced the appointment of Lesley Avinou into the newly-created role of Group Director of Client Partnerships..
Disrupt, Sabio’s flagship digital transformation conference in the UK, will once again attract leading CX experts and innovators to London’s The Brewery venue on Tuesday, March 5th..
Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio customers who are shaping the future..
BigChange has developed a system to help commercial vehicle drivers avoid unexpected charges and fines associated with low emission and traffic congestion zones..
Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting..
When Breast Cancer Care merged with Breast Cancer Now they selected Britannic to merge the two telephony systems together to streamline calls and operations. Learn more..
Sabio Group has partnered with customer engagement expert Martin Hill-Wilson to release the 2023 edition of its acclaimed CX Realities white paper series. Download the white paper here..
Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with Visa and approval as a Visa Direct Preferred Partner..
A new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service..