The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Sabio Group, the digital experience transformation services specialist, has launched a new e-book aimed at guiding organisations in the optimisation of their contact centre workforce..
At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI)..
The new field service management system from BigChange is cloud-based and incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal..
With Mental Health Awareness week approaching next month, world of work experts, Instant Offices have pulled together advice to help employers support their employees both during this time and beyond..
Sabio has launched a new e-book which takes a deep dive into the role that Customer Relationship Management (CRM) systems play in shaping and orchestrating modern customer journeys..
D2 Facilities has used job management software from BigChange to underpin expansion of its facilities management services. The company achieved a 200 percent increase in turnover..
Workforce performance management leaders Calabrio have announced a partnership in Australia with customer experience and service operations specialists Customer Driven Solutions..
BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails..
Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. Showcasing its commitment to honouring and uplifting the vital role that women play..
In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website..
Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP)..
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Green Spark introduced the BigChange job management system..
Activewear brand, Sweaty Betty, has achieved transformational success by partnering with customer experience (CX) experts Sabio Group to overhaul its customer service experience..
Chatfuel, the behind-the-scenes chatbot builder with a long history as the provider of the majority of Facebook messages, today announces the immediate availability of a suite of autonomous generative AI agents..
At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with AI..
Encoded, a leading Payment Service Provider has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution..
Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair..
Business Systems Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO)..
‘Team Wild Waves’ is being supported through further sponsorship from Sabio Group, the digital experience transformation services specialist, who will help fuel their quest to etch their names into the record books..