The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Chatfuel, the behind-the-scenes chatbot builder with a long history as the provider of the majority of Facebook messages, today announces the immediate availability of a suite of autonomous generative AI agents..
At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with AI..
Encoded, a leading Payment Service Provider has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution..
Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Operating across the UK, Jet Wash Shop offers a full sales, rental, maintenance and repair..
Business Systems Ltd, a leading provider of compliance and digital transformation solutions, has proudly announced the appointment of Mike Wardell as the company’s new Chief Executive Officer (CEO)..
‘Team Wild Waves’ is being supported through further sponsorship from Sabio Group, the digital experience transformation services specialist, who will help fuel their quest to etch their names into the record books..
Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity..
VoiceAbility, a leading voice and rights charity supporting vulnerable people, has partnered with customer experience experts Sabio Group to implement innovative Amazon Connect and Salesforce technologies..
In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo. The event is focused on the processes used by call and contact centers, with over 200 businesses..
By implementing an innovative CX platform from Genesys Cloud with support and guidance from our specialists here at Sabio, Benenden gained capabilities to unify member interactions, tap data and more..
Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. This collaboration is set to empower..
Zenarate, a leading provider of AI Simulation Training for customer-facing agents, today announced Call Insights, furthering the powerful intelligence available through its AI Coach Call Analyzer solution..
In a new sponsorship agreement with Sabio Group, the digital experience transformation services specialist, Busby has invested in innovative Veo camera technology to help analyse and improve player performance..
JBC Industrial Services, the industrial boiler and burner service and maintenance provider, has rolled-out an integrated mobile workforce and enterprise resource planning (ERP) system..
Sabio Group, the digital customer experience transformation services specialist, has expanded its partner leadership with the appointment of two new Global Partner Account Managers..
Benenden Health, a not-for-profit healthcare mutual, has transformed its member experience through a cloud-based digital transformation project with Sabio Group..
Sabio Group’s Wellbeing Companion solution has been shortlisted for a leading award. The Wellbeing Companion is an app which analyses live, anonymised data to assess the impact of the contact centre environment..
Sabio Group has confirmed that acclaimed generative AI expert, Nina Schick, will be its keynote speaker for Disrupt 2024 in the UK. An expert on emerging technologies, Schick will share her vision for AI’s potential..
Sabio Group, the global digital experience transformation services specialist, has announced the appointment of Gabrial Rodriguez Seilhan as the new Managing Director for its Iberian operations..