The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service software. Using BigChange, Morgans has achieved the highest levels of automation..
Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the contact centre workforce..
PCI Pal, the global cloud provider of secure payment solutions, has announced the details of its second annual Payments conference focused on the future of security and customer experience..
Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM)..
Qualtrics today announced Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect..
PCI Pal, the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry…
BigChange field service software is helping commercial door specialist Access Innovations reduce paper consumption and improve customer service with automatic job scheduling, reporting and invoicing..
Reuters Events are inviting you to join them for the next unmissable webinar! Featuring insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger, Calvin Klein) & Momentive..
PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..
Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..
Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others..
LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..
EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..
K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..
Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..
The digital experiences of customers and employees across the front to the back-office are set to be transformed with TrustPortal’s HyperAutomation platform. The platform enables all tasks to be optimally performed..
Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. PCI Pal will be joined by other leaders in the payments and CX industry..
Frictionless payments and protection from fraudulent transactions are priorities for both contact centres and customers. Read more in this article by Rob Crutchington, Managing Director of Encoded..
Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin..