The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Seymour Taylor, one of the longest-established accountancy practices and business advisers has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business..
PCI Pal has been selected by Essex County Council to manage the security of payment transactions by reducing the need for any sensitive information to be entered from within the Council’s IT infrastructure..
McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team which aims to transform customer interactions..
On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Join this free webinar to find out how you can scale excellent conversations across your entire organization..
Reuters Events are excited to announce their next free webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom. Register now!
Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange..
PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. .
Home services company SES Home Services is undertaking a business-wide digital transformation project using cloud-based field service management technology from BigChange..
Intouch Games looked at five different chatbot vendors before selecting ServisBOT, a conversational AI platform provider that helps businesses create chatbot solutions that automate customer engagements..
Synergy and Customer Service Action are delighted to announce a new multi-year deal that will provide an unrivalled end-to-end customer service proposition and help shape the future of customer service..
TheLoops, an intelligent support operations platform, today announced it has closed $8.5 million in a seed funding round led by Dell Technologies Capital, with participation from Tidal Ventures and Westwave Capital..
New whitepaper by PCI Pal explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0..
Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore..
Yext has announced new integrations with Zendesk as part of its continued focus on empowering customer support teams. The latest integration enables mutual clients to implement Yext’s AI search platform..
Avtex has announced the hiring of Brian Lannan as Vice President of Retail Experience. Brian has fifteen years of retail experience developing and leading strategy, insights, and customer experience capabilities..
The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts with over 15 years’ experience..
New study by CSPN and Medallia points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic..
PCI Pal’s payment solutions are now available as a premium Client Application on Genesys AppFoundry. New premium selection allows Genesys customers to implement PCI Pal’s secure payment solutions..
Europa Contact Centre, the multi-channel outsource contact centre, has concluded their 12 month technology upgrade project. The investment is a culmination of 18 months of business review and development..