The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
TTEC Holdings today announced that the AWS Partner Network (APN) has recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect..
Empirix has announced the launch of Hammer Voice Explorer (HVE), an innovative solution to discover the paths in an IVR system and automatically create accurate documentation and testing scripts..
Zenarate AI Coach is helping top-performing customer-facing teams deliver 56% faster Speed to Proficiency, 33% higher CSAT scores, and 32% lower Employee Attrition through AI conversation simulation..
Localz, leading experts in last-mile customer engagement, location and messaging technology, has today announced a newly appointed Head of Customer & Partner Success for Europe, Colette Shields..
Since deploying the BigChange job management platform, Trustee Fire and Security has been able to deliver significant improvements in customer service and boost productivity by 25 per cent..
New data from Dixa, a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service..
PCI Pal has upgraded Chill Insurance’s payment security solution to aid secure and compliant payment card transactions, regardless of whether contact centre agents are working onsite or remotely from home..
Reuters Events are excited to announce the final service & experience webinar of 2021, ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior CX leaders..
TheLoops, an intelligent support operations platform, today announced the release of version 1.0 of its enterprise-grade platform. TheLoops transforms the support experience, enabling agents to make decisions faster..
PCI Pal has announced that Michelin has successfully implemented its Agent Assist solution to ensure payments are handled securely and in compliance with the PCI Data Security Standard..
CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth. Bernander will oversee global accounting, finance, treasury, tax and legal functions..
Calabrio welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Tim brings more than 25 years of combined business development and financial experience to the leadership team..
ADTANCE, a leading international After-Sales Service technology platform has integrated the company’s ADTANCE Smart Services with Microsoft Teams, providing users with a comprehensive solution..
Leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio..
Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange..
Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders..
PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in WorkL Workplace of the Year Awards 2021, supported by The Telegraph..
Macro 4, a division of UNICOM Global, has today released the new generation of its Columbus enterprise information management (EIM) suite. Columbus version 9 builds on the software’s digital capabilities..
PCI Pal, the global provider of cloud-based secure payment solutions has been announced as a finalist in Computing’s Security Excellence Awards 2021 in the ‘Enterprise Security Solution Award’ category..