The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Calabrio welcomes Tim Klein as Calabrio’s first Senior Vice President of Corporate Development. Tim brings more than 25 years of combined business development and financial experience to the leadership team..
ADTANCE, a leading international After-Sales Service technology platform has integrated the company’s ADTANCE Smart Services with Microsoft Teams, providing users with a comprehensive solution..
Leading European Contact Centre as a Service (CCaaS) provider, Puzzel, has extended its reseller partnership agreement to include PCI Pal’s Digital and IVR payment security solutions to its portfolio..
Industrial doors company Complete Shutter Services has doubled its business and boosted productivity by 20 per cent since implementing field service management software from BigChange..
Reuters Events are excited to announce the next free customer service & experience webinar: ‘Becoming a CX Visionary: How Leaders Build a Customer-Centric Culture’ featuring senior leaders..
PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in WorkL Workplace of the Year Awards 2021, supported by The Telegraph..
Macro 4, a division of UNICOM Global, has today released the new generation of its Columbus enterprise information management (EIM) suite. Columbus version 9 builds on the software’s digital capabilities..
PCI Pal, the global provider of cloud-based secure payment solutions has been announced as a finalist in Computing’s Security Excellence Awards 2021 in the ‘Enterprise Security Solution Award’ category..
AnswerNet, a full-service provider of global BPO contact center services, is pleased to announce that Rhett Parsons has been named the company’s new Senior Business Development Executive for the BPO division..
Europa Contact Centre, the multi-channel outsource contact centre is set to expand its workforce by 25 per cent as part of its overarching growth strategy. The team is looking for more staff to fulfil a variety of roles..
Bespoke International, a fully integrated global outsourced customer service centre founded by CEO Mark Thomason and his co-directors has recorded growth to over 800 employees in its first two years..
Localz, leading experts in last mile customer engagement, location and messaging technology, has today announced a newly appointed Vice President of Sales EMEA, Gary Rosier-Taylor..
PCI Pal today announced a new integration with Amazon Connect to offer its customers worldwide with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions..
Can businesses spot warning signs that their staff are about to burn out? Absolutely, says Amy King, Business Psychologist and Co-Founder of Workplace mental wellbeing platform provider People Matter.
Empirix, a leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years..
Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3)..
Japan-based business process outsourcing giant with a presence in 30 countries is now able to deliver effortless customer experiences on behalf of its clients after adopting the Avaya OneCloud CCaaS platform..
Despite soaring turnovers (up 79 per cent on average) and average price increases of 47 per cent, fewer than half of trades businesses (48 per cent) said they were profitable in the year to July 2021..
Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great Resignation”..