The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021..
BigChange today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation..
Energy metering company Providor has transformed its business with the latest mobile technology to become one of the primary smart metering companies..
Verint today announced that it has completed the spin-off of Cognyte Software, a milestone that marks the start of Verint’s journey as a pure-play customer engagement vendor..
A new case study revels how EVO Bank of Ireland Payments Acceptance (BOIPA) rapidly improved the customer experience provided to merchants in spite of the challenges created by the pandemic..
Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions..
Multi-angle, livestreaming customer support accelerates machine repairs, improves remote training and facilitates long distance collaboration for machine operators and technicians..
Shoppers are proving to be fickle when they don’t get what they want from mobile sites of brands which are not fit for purpose on their device or browser. here are ten tips for a Mobile-First Strategy..
Industry leaders from across the global payments and security space including Oracle and PayPal will feature at a virtual conference on 24th February 2021..
Calabrio has achieved leading results of the featured vendors in three of four vendor and product satisfaction categories in the Workforce Optimization Product and Market Report..
According to a survey from Workbooks, the number of SMEs looking to adopt a CRM system rose by 16 percent from the previous year and a 30 percent increase from two years ago..
CodeBroker today announced CS Resolve, a digital appeasement solution that provides instant value to an unhappy customer, for immediate conflict de-escalation..
Calabrio, the customer experience intelligence company has extended its Twilio partnership, making it effortless to deploy the leading workforce engagement management suite on Twilio Flex..
As we approach 2021, Michael Tansini at Speechmatics explains how automatic speech recognition can result in better conversations while offering a 360-degree view of customer interactions..
As the evolution of the high street continues, Andrew Howell, Global Marketing Director at K3 Business Technologies reveals his predictions for the retail industry in 2021..
Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company..
A leading UK outsourcing business has been successfully reappointed by EDF to provide customer service on behalf of the energy firm, which is rated ‘Excellent’ on consumer review website, Trust Pilot..
Reuters Events are excited to announce their next customer service webinar featuring Wealthsimple, Visible, Metromile and Helpshift. Register for free now..
Localz, leading experts in digital customer engagement, location, and communications technology has announced the closing of a £2 million venture round of funding..