The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Recycled aggregates and waste management specialist Brewster Bros. has doubled its business with the help of the latest mobile workforce management technology from BigChange..
Customer Service & Experience 2021 takes place October 5-6th and is committed to showcasing the world’s most customer-centric leaders. This is the last chance to register for your free pass!
Top corporate gifting company Appreciate Business Services has launched the ‘Big Thank You’ – a dedicated campaign to get UK businesses and organisations saying thanks to customers and clients..
Join 1000+ leaders in this free Reuters Event webinar to explore how to address post-pandemic challenges like rapid digitization, using technology to drive growth, and evolving roles. Join live or get on-demand access..
Yext, Inc. the AI Search Company, has announced it has launched Yext AI Search on Salesforce AppExchange, empowering customers to transform the customer support experience for both agents and customers..
Seymour Taylor, one of the longest-established accountancy practices and business advisers has chosen Workbooks CRM to help grow revenues and increase operational efficiency throughout the business..
PCI Pal has been selected by Essex County Council to manage the security of payment transactions by reducing the need for any sensitive information to be entered from within the Council’s IT infrastructure..
McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team which aims to transform customer interactions..
On August 9, Balto will be revealing two products that will revolutionize the way you score and coach calls. Join this free webinar to find out how you can scale excellent conversations across your entire organization..
Reuters Events are excited to announce their next free webinar: ‘Redefining Customer Support Experiences’ featuring senior leaders from LinkedIn, GoDaddy & Intercom. Register now!
Magicman, the company that repairs almost any hard surface ‘back to new’, has transformed its nationwide repairs services with a 5-in-1 system from BigChange..
PCI Pal, the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. .
Home services company SES Home Services is undertaking a business-wide digital transformation project using cloud-based field service management technology from BigChange..
Intouch Games looked at five different chatbot vendors before selecting ServisBOT, a conversational AI platform provider that helps businesses create chatbot solutions that automate customer engagements..
Synergy and Customer Service Action are delighted to announce a new multi-year deal that will provide an unrivalled end-to-end customer service proposition and help shape the future of customer service..
TheLoops, an intelligent support operations platform, today announced it has closed $8.5 million in a seed funding round led by Dell Technologies Capital, with participation from Tidal Ventures and Westwave Capital..
New whitepaper by PCI Pal explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0..
Calabrio, the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore..
Yext has announced new integrations with Zendesk as part of its continued focus on empowering customer support teams. The latest integration enables mutual clients to implement Yext’s AI search platform..