The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Capita today announces that it has signed a contract expansion with Southern Water to provide several new technology solutions to their existing customer service contract..
PCI Pal is delighted to have supported retailer Halfords in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry..
ControlUp, the leader in digital experience monitoring and optimization, has announced the launch of its expanded ControlUp solution that includes visibility into local connectivity issues and physical endpoints..
Workbooks, the cloud-based CRM vendor, has launched Workbooks DQ (Data Quality), a powerful and flexible tool to drive data quality for improved data trust, decision making and more efficient processes..
The specialist contact centre provider Connect Assist has launched Sign Assist; UK’s first one-to-one signing service delivered by deaf native British Sign Language (BSL) users..
Dixa, the customer service innovator that has transformed the EMEA customer experience (CX) market, is continuing to strengthen its footprint in the US and its disruptive new perspective on customer experience..
The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials..
Calabrio has announced the availability of Enterprise Customer Experience Intelligence (CXI) to better connect and elevate the modern enterprise with voice of the customer business intelligence..
Xpedition is partnering with Voyado to supply a powerful cloud-based platform that enables retailers to create strong brand loyalty. The collaboration will deliver faster time to benefit in an era of unprecedented change..
Mapp, the international provider of insight-led customer engagement, today released the results of a study on current customer experience strategies. The survey reveals major hurdles in updating CX strategies..
PCI Pal, the global cloud provider of secure payment solutions for business communications, today announced the appointment of Mufti Monim as Chief Technology Officer to direct the strategic technical vision for the company..
Cloud-first workforce engagement management platform chosen to enable market-leading Digital Services company to flow workforce across contact centres..
TieTa has just relaunched, with a promise to ‘take the stress out of customer service.’ Lean how TieTa is effectively helping businesses or all sizes as an outsourced customer service centre..
Vivantio, a leading provider of customer service optimization software and solutions, is pleased to announce a new product suite specifically developed to meet and scale with the needs of growing B2B service firms..
New functionalities include performance indicators and quota forecasting plus a set of visual aides to help sales leaders ascertain current and future performance trends. Nikolaus Kimla explains..
Calabrio study shows that the pandemic-driven cloud migration is generating unexpected value and reveals insight into strategic trends and opportunities for cloud-based contact centres. Download your free report here..
Following PCI Pal’s inaugural virtual conference ‘Payments: The Future of Security and CX’, an audio podcast has been released that follows-up with some of the event’s contributors..
Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors has acquired Calabrio, the customer experience intelligence company..
IRI has announced that it has acquired Intelligent Shopper Solutions (ISS), a leading retail consumer insight provider that enables collaboration between retailers and suppliers, from Kognitiv Corporation..