The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..
Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Driven by a need amongst service teams to connect to customers..
PCI Pal – the global provider of cloud-based secure payment solutions – has been announced as the one of the best-performing UK tech scale-up companies at the annual Megabuyte Emerging Stars awards..
Intelligent self-service (ISS) experts, 4 Roads, has partnered with the IET to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint ..
Unearth critical customer service knowledge from leaders at Lenovo, AT&T, Walmart, CVS Health, Nissan and Cigna! What are these brands prioritizing in 2022? Get answers to these critical questions and more..
Morgans Plumbing and Heating has grown its business by more than 600 percent since implementing BigChange field service software. Using BigChange, Morgans has achieved the highest levels of automation..
Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online car retailer, is utilising its workforce management (WFM) solution to automate the planning of the contact centre workforce..
PCI Pal, the global cloud provider of secure payment solutions, has announced the details of its second annual Payments conference focused on the future of security and customer experience..
Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce Management (WFM)..
Qualtrics today announced Discover, a new set of products that help companies tune into conversations that are already happening to build a richer understanding of what customers and employees want and expect..
PCI Pal, the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry…
BigChange field service software is helping commercial door specialist Access Innovations reduce paper consumption and improve customer service with automatic job scheduling, reporting and invoicing..
Reuters Events are inviting you to join them for the next unmissable webinar! Featuring insights from senior leaders at The New York Times, PVH Corp (Tommy Hilfiger, Calvin Klein) & Momentive..
PCI Pal, the global cloud provider of secure payment solutions for business communications, has today announced it has been shortlisted for the Best Compliance Product category in the CX Awards 2022..
Calabrio today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores and quality of support ratings..
Event-led engagement platform Airmeet, today announced that it has raised $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others..
LINK Mobility, Europe’s leading provider of mobile messaging communications, today announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry and healthcare services..
EvaluAgent, who specialise in enabling Contact Centres Agents to have better conversations through their Performance Improvement platform, are celebrating a record 2021 which saw revenues double..
K3, which provides business‐critical software solutions, today announced its acquisition of ViJi (Sas). The combined solutions will boost fashion and apparel brands to be more sustainable and ethical..
Calabrio, the customer experience intelligence company, today announced its new Integrated data-driven module coaching solution for agent performance management, Calabrio Performance Coaching..