Customer Service News

The latest news for the customer service industry. CSM brings you industry news, views and opinion that keeps you up to date in the world of customer service management and experience..

Home Deliveries Optimized for the Holiday Season

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Paragon HDS Software helps meet customers demands. As more and more customers demand convenient delivery time slots, Paragon ‘HDS’ software is allowing shoppers to choose a delivery slot to suit them. Many of the UK’s high street retailers, including some well-known names in the electronics, catalogue and home furnishings sectors, will be busy planning their … Read more

ACT! For Notes CRM Released by Vigilus

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Vigilus

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, … Read more

Alexon Selects Communicator Corp Email CRM

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Email backup

CRM, marketing and email platform chosen by Alexon Group. Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were … Read more

ADA Technology Services Gains Service Desk Institute Accreditation

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Howard Kendall, SDI Chairman, Robert Sage

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk … Read more

24 Hour Live Chat Service Launches in Taiwan

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Jasmine Yeh

Taiwan is a global hub of technological products, and since people there lead busy lives, “24-hour service” is emerging as a new culture, according to Sinyi Realty, a real estate company in Taiwan. According to a survey conducted by Sinyi, since its 24-hour online service launched, even in the late night or early morning, there … Read more

Address Book 4.0 CRM-Lite Now Available in Streetsmart

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Custom made CRM software

InfoStreet’s flagship CRM software gets an upgrade. InfoStreet Inc. this week announces that their flagship software, StreetSmart is receiving an upgrade to its Address Book application. The new upgrade, called Address Book 4.0 is due in large part to client demand for a highly-scaled back CRM system. In addition, users continue to have the freedom … Read more

Accountancy Firm Records Increase in Customer Satisfaction

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Leads

Customer Service Improvements Result in Increased Satisfaction. IRIS Accountancy Practice Solutions (APS) today announced that the results of its new customer satisfaction survey saw a 60 percent improvement in 2009. The company’s Net Promoter Score (NPS), an internationally recognised methodology that measures customer satisfaction and company performance, leapt from 29 points in April 2009 to … Read more