Customer Service News

Digital marketers urged to improve online customer feedback.

The latest ‘Workforce Optimisation Technologies forecast’ released by Ovum estimates the spend on quality monitoring (QM) technology to be $141 million across Europe.

‘Putting People First’ published by Professional Planning Forum The 2013 Best Practice Guide – Putting People First – has been published by the Professional Planning Forum. Over 100 pages, packed with case studies, research, thought leadership and supplier listings, this is a year-round resource that contains the very best of the year’s material. Designed for … Read more

iAdvize continues to roll out across Europe. Next stop: the United Kingdom. iAdvize Live ChatiAdvize, the real-time customer service specialist, is launching its live chat and free call-back solutions in the UK. The company was founded in 2010 and is now the leading live chat solution in France with more than 1000 clients throughout Europe. … Read more

Innovative online tool helps measure CEM maturity..

The International Council of Customer Service Organizations (ICCSO) has recognized ADP Employer Services for its professional excellence in customer service..

Mellon Poland and Mellon Bulgaria win at Contact Center World Awards with Altitude-Powered Outbound Campaigns..

Online shoppers reward retailer with best ForeSee score..

Road transport company consistently sets the bar for supply chain..

City of Huntington celebrates 200 new jobs at service center..

Key CEM market trends report examines Telcos..

Innovative CRM solution for the life-science industry..

Houston airports use surveillance technology to gain customer insights..

A new version of Aito CEA 4.6 software has been released..

Vigilus continues their pursuit in making ACT! for Notes the “best of breed” in the Lotus Notes CRM market by announcing a brand new version. ACT! for Lotus Notes is a single, extremely flexible Lotus Domino application that enables Users to organize, track, access and share detailed contact and customer information via a Notes client, … Read more

CRM, marketing and email platform chosen by Alexon Group. Ladies clothing retailer Alexon Group PLC has chosen the Communicator email management platform from Communicator Corp to provide customer relationship management and marketing through regular email communications. Prior to the decision to choose Communicator Corp, Alexon had outsourced the distribution of their email campaigns, which were … Read more

Six month of rigorous auditing results in SDI award for ADA. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk with 3 star accreditation. Howard Kendall, SDI’s Chairman (front left), presents Robert Sage, ADA’s Head of Support Services (front right), and ADA’s Service Desk … Read more