Five9 has announced an expansion of its partnership with Google Cloud, debuting a new joint Enterprise CX AI solution designed to help large-scale organizations deliver seamless, AI-driven customer experiences.
The integration brings together the Five9 AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience (GECX). By leveraging Google’s Gemini models and the Vertex AI platform, the solution aims to provide a unified environment for intelligent, personalized interactions across all communication channels.
Mike Burkland, Chairman and CEO at Five9, commented on the launch:
“Enterprises today, including the largest brands in the world, are looking for an end-to-end platform that connects data, AI, and humans to turn every interaction into a meaningful outcome. By combining Five9’s market-leading, AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences.”
A Unified Experience for Agents and Customers
The joint solution is engineered to provide a frictionless user experience for agents, supervisors, and administrators by uniting contact center workflows with advanced analytics and AI assistance.
For the end customer, the partnership promises faster, more proactive service. For the enterprise, the integration offers the agility to scale operations and manage complex CX capabilities with greater confidence.
Kevin Ichhpurani, President, Global Ecosystem and Channels at Google Cloud, stated:
“Digital transformation requires technology that helps businesses solve complex challenges unique to their industry, especially in the realm of customer engagement. By utilizing Gemini Enterprise for Customer Experience and Google’s Gemini models, with Five9’s unique intelligent CX platforms, Five9 is providing a unified, AI led CX platform that can improve customer experiences and move the intelligent contact center industry forward.”
Strategic Go-To-Market and Internal Integration
The expanded partnership includes an enhanced go-to-market strategy specifically targeting key verticals such as retail, financial services, and healthcare. To streamline adoption, Five9 is now available directly through the Google Cloud Marketplace. This allows enterprises to benefit from consolidated billing and the ability to apply the purchase toward their Google Cloud spend commitments.
Beyond the external product offering, Five9 is deepening its technical commitment to Google Cloud by migrating key internal enterprise workloads to the platform. The company is also implementing Gemini Enterprise internally to drive efficiency across its own sales, legal, and business operations.
This move reinforces Five9’s position in the CCaaS (Contact Center as a Service) market, following the continued momentum of its “Genius AI” suite and its focus on hyper-personalized customer journeys.