Definition of Customer Service
Customer service is often seen as an activity, performance measurement and a philosophy. That is why generally speaking, one single customer service definition does not exist. Let’s give it a shot anyway.
Knowledge Base
What is a Customer Service Advisor?
Roles and responsibilities of a Customer Service Advisor. This important job position is responsible for interacting with customers and providing information in response to product or service enquiries. The customer service advisor communicates with clients in variety of ways; by telephone, by e-mail, fax, snail mail or face-to-face. Some will spend most of their day … Read more
Centralized Customer Service Benefits
Bringing together your customer service operations in one central place can have many benefits. Centralizing customer service departments can reduce costs. This can be achieved because it is usually less expensive to rent and operate one premises instead of several, in different locations..
Customer Service Facts
68% of customer defection takes place because customers feel poorly treated. Source: TARP It can cost five times more to buy new customers than retain existing ones. Source: TARP 1% cut in customer service problems could generate an extra £16m in profits for a medium-sized company over 5 years. Why customers quit: 1% die 3% … Read more
Customer Service Employment
If you are looking for a job in customer service then gaining employment in your chosen field is going to be your number one goal..
Customer Service Training
Ongoing development of key skills is essential for anyone who aims to provide great customer service..
What is a Customer Service Agent?
The basic function of a customer service agent is to provide a friendly service to internal and external customers.
CRM Software
CRM Software Guide – Select you Customer Service Software system from our CRM Software list..
Customer Service Resume
The purpose of having a resume or curriculum vitae (CV) is to secure an interview and ultimately land you the job that you desire. In this section you will find a useful example of a Customer Service Resume..
ACT! Contact & Customer Manager
ACT! is the #1 selling contact and customer manager. With ACT!, you can access key contact and customer details, manage relationships and help improve the bottom line..
What is a Service Level Agreement?
An SLA is a binding agreement that defines the type, value and conditions of the services to be provided.
Customer Service Outsourcing
Customer service outsourcing, also referred to as offshoaring, refers to a company hiring another company to run its customer care call centers..