Knowledge Base

The goal of any business leader is to develop good customer service, and the best way to do that is to have a qualified and capable customer service team..

All over the web, you can find articles detailing tricks to engage and improve sales staff, marketers, middle managers, and more. However, when it comes to those employees who have the grueling job of keeping customers happy, the literature is few and far between. Most companies assume that customer service workers are naturally sociable and … Read more

When it comes to choosing a name for your customer service department you can be as creative as you want to be or take a more traditional approach. The choice is yours! Here are a few ideas to get you started.

The growth of digital channels and the complexity and value of business conducted via the web means that companies need similar capabilities to what is available to service customers who use more traditional channels..

The global shift to VoIP telephony seems inevitable. Its advantages, in terms of cost-efficiency, scalability, add-on features and flexibility, are undeniable. Read our comprehensive VoIP handset guide to learn more..

When it comes to defining excellence in guest service the first challenge is to remain objective. Here are 5 ways to define excellent guest service..

Where you work can greatly influence how happy you are both in your professional and your personal life. Cezanne HR recently conducted a study which looks into why it works to be happy at work. While happiness is different to everyone there are a few things which are generally considered to make people happy. A … Read more

This office renting guide will take you through 10 easy yet effective steps to ensure that the decision you make is a worthwhile one..

Here are some of the character traits that cannot be taught in Customer Service..

As customer demands increase, here are some key tips for harmonious customer relationships.

Is your Service ‘In’? Are people ‘Into’ what you have to offer them?

Most of us would agree that, if we were to vote on one industry that businesses should not use as a model to emulate, the airline industry should be at or near the top of that list. The airline industry is widely held up as a poster child for disappointing or infuriating customers in so … Read more

Is CRM software killing your company? Beware the curse known as company de-automation.

Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales.