The global shift to VoIP telephony seems inevitable. Its advantages, in terms of cost-efficiency, scalability, add-on features and flexibility, are undeniable. Read our comprehensive VoIP handset guide to learn more..
When it comes to defining excellence in guest service the first challenge is to remain objective. Here are 5 ways to define excellent guest service..
Where you work can greatly influence how happy you are both in your professional and your personal life. Cezanne HR recently conducted a study which looks into why it works to be happy at work. While happiness is different to everyone there are a few things which are generally considered to make people happy. A … Read more
This office renting guide will take you through 10 easy yet effective steps to ensure that the decision you make is a worthwhile one..
A selection of great customer service quotes and quotations to motivate and inspire.
Here are some of the character traits that cannot be taught in Customer Service..
As customer demands increase, here are some key tips for harmonious customer relationships.
Do all of your employees know what the features and benefits are? Can they explain them?
Should you try to implement CRM or just stick with contact management?
Most of us would agree that, if we were to vote on one industry that businesses should not use as a model to emulate, the airline industry should be at or near the top of that list. The airline industry is widely held up as a poster child for disappointing or infuriating customers in so … Read more
Is CRM software killing your company? Beware the curse known as company de-automation.
There are many real-life factors associated with securing and solidifying a business relationship, like costs, service and reputation.
Performance analysis and mystery shopping is crucial for any modern business. It is an important part of improving quality of service and enhancing sales.
The A-Z of Customer Relationship Management Learn the CRM jargon and the most commonly used buzzwords. Analytical CRM Analytical CRM uses Business Intelligence (BI) and data mining to report on and predict customer behavior. Back Office Administrative staff of a company who do not have face-to-face contact with the company’s customers such as operations, IT … Read more
The Customer Service Supervisor plays a key role in the management of the customer service department. Duties of the Customer Service Supervisor can vary from one organization to another but supervisors are often responsible for the smooth running of the customer service operation. They may be responsible for the supervision of Customer Service Representatives (CSRs) … Read more
These days most organizations have a customer service policy. This is because customer care is becoming more important as companies strive for better customer engagement.
Predicting how customers will behave is a challenging business. This is because there are a number of important variables.
You may be interested in a customer service Job description from two points of view. Firstly, you may be an employer who wishes to fill a customer support role. Secondly, you may be a prospective employee searching for a position in customer service. Let’s look at the first requirement. As an employer, it is important that … Read more
