LivePerson has introduced Syntrix, a new simulation and evaluation platform designed to help enterprises deploy customer-facing AI and enhance customer experience (CX) with AI and live agents.
Syntrix enables brands to proactively test AI agents and train live agents using synthetic customer personas and scenarios, addressing challenges like AI hallucinations, brand compliance, and edge case handling.
The platform combines AI agent evaluation and live agent training, allowing continuous stress-testing of AI models and scalable, AI-powered role-playing for contact center and sales teams.
LivePerson claims Syntrix helps reduce onboarding time for new contact center agents by up to 30%, saving approximately $3,500 per agent, while improving AI readiness and brand compliance.
By simulating interactions before live deployment, Syntrix mitigates risks related to AI drift and noncompliance, ensuring safer and more predictable AI performance.
LivePerson plans to expand Syntrix with advanced AI assurance and governance features, aiming to automate the analysis and prevention of CX failures.
Syntrix is currently available and supports brands in scaling AI-driven customer interactions with greater control and measurable business outcomes.