Give Them the Tools to Do the Job
It’s long been acknowledged that motivated and engaged employees with the right tools are the key to business success. Andrew Tucker, Success Manager at Cirrus explains..
PCI Pal shortlisted for Best Technology Initiative at the Card and Payments Awards
PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’.
Belgian CX Specialist Premium Plus Opens Office in the UK
In addition to the head office in Antwerp, and the French office in Lille, CX company Premium Plus is now opening a branch in the UK’s capital, London..
Milk & More Carries on in a Crisis With Secure Automated IVR and Agent Assisted Payments From Encoded
Encoded has announced that Milk & More has successfully deployed its IVR and Agent Assisted Payment technology to boost time and cost efficiencies..
Turn Customers Into Fans With Help From a CX Rockstar
Ed Creasey of Calabrio discusses how successful Customer Service Managers can boost their skills to deliver exceptional customer experience (CX) in extraordinary times..
Intercom’s New Research Reveals 5 Transformative Customer Support Trends
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area..
Customer Service and Experience Summit 2020 – Free Pass
Join 5000+ customer care professionals online for a virtual event that is purpose-built to propel your business into the future of customer service..
Sunbelt Rentals Transforms Business with BigChange Mobile Technology
Sunbelt Rentals has boosted productivity of its plant delivery operations by as much as 30 percent following the introduction of new technology from BigChange..
Look Forward Not Back: 4 Ways to Future-Proof Your Contact Centre
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
What Came First COVID-19 or Poor Customer Service?
As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI shows how to buck the trend using Artificial Intelligence (AI)..
Calabrio Spotlights Winners of Analytics Competition and One Awards at Virtual Customer Conference
Calabrio has announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, C3 was held as a virtual event..
Calabrio Unveils New Platform for a New Era of Workforce and Customer Engagement
Calabrio unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28.
Reimagining the Contact Centre for the Future
Adam Taylor, MD at VeriCall reveals a radical new approach to providing high volume service operations that support redesigned customer journeys across multi platforms..
Desktops, Dashboards and Human Centred Design
Getting the user experience right will protect your investment in tech and keep agents happy and productive. Caroline Handyside, Product Designer at Cirrus explains..
Free Webinar: Voice of the Customer with TGI Fridays & More
Tune in to discover how customer feedback can play a crucial role in making your 2021 service strategy a success. Hear from senior leaders at TGI Fridays, Sutter Health & VoteBash..
Blending AI and Digital Tools with the Human Workforce to Deliver an Integrated Customer Experience
Jitender Mohan, Head of Customer Interaction Services at WNS explores how combining human workforces with artificial intelligence and digital tools can deliver a complete, omni-channel customer experience..
Why Being Cloud-Native Can Lead to an Enhanced Customer Experience
In today’s world customer expectations are extremely high and going cloud-native within the business is one of the most effective ways to make sure those expectations are met and even surpassed..
Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020
Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations..
Webinar: Reduce Cost by Connecting With Customers More Easily
In this free webinar we will discuss how new approaches to engaging your customers can improve response rates, reduce costs, and increase trust and satisfaction scores..