Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation..
Calabrio is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company for the past 15 years..
With an increase in online spending and new faster, easier ways to pay, companies should think again about ways to meet customer preferences. Rob Crutchington of Encoded shares his top five predictions in 2023..
As Frontier Airlines embarks on its first full year of a digital-only strategy, James O’Hare, MD of LINK Mobility, looks at whether it’s right for every business..
Sabio, the digital customer experience (CX) transformation company, has expanded into the European Nordics region following a ‘transfer of business’ agreement with a major European IT consultancy..
SelectBlinds has selected Medallia, a customer experience management platform, to help improve and enhance their customers’ experiences. Gabe Benavides said: “We are thrilled to work more closely with SelectBlinds”
Prymo Surface Solutions has doubled the size of its business and dramatically increased productivity in the office in just six months following the implementation of a BigChange job management system..
Customers can now access Playvox’s leading-edge workforce engagement solutions on Salesforce AppExchange. Playvox solutions deliver a powerfully simple way to achieve effectiveness in the contact center..
Without proper customer relationship management, a company can attract lots of negative customer reviews. This short guide covers some ways of improving customer relationship management with phone calls..
One such tool that’s currently turning heads in customer service circles is QR codes. Yes, the same QR codes you’ve seen in magazines and billboards—only nowadays, they’re showing up more and more..
Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers..
Many businesses rely on banks for essential financial services, so it’s important that they provide high-quality customer service. Here are 10 ways to improve business banking service and keep your customers happy..
As crucial advocates for your business, how do you create an environment where agents feel empowered to do their best work? Start by giving agents the right tools they need to do the job without unnecessary stress..
The holiday season can be stressful – for customers and businesses alike. Here are three ways to better engage with customers during the holidays, brought to you by Zenarate..
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..
Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.
Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..