6 Ways to Uplevel Your Contact Center in 2023
Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out..
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign
Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign..
5 Ways to Improve Your Voice of the Customer Programme
As CX tops the business agenda, there’s never been a better time to master the art of listening. Jade Turley at Calabrio shows us how with a simple step-by-step guide..
Majorel Releases Majorel X as a Platform for CX Transformation Services
Majorel Group Luxembourg S.A., a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X,.
Chicago Glass Boosts Glass Polishing and Restoration Business with BigChange
Glass Polishing & Restoration Specialists, Chicago Glass has grown its field resources by 25 percent since implementing a job management system from BigChange..
Housing Association Unveils New Video Chat Service Results
A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat..
Frontier Closes Call Centers and Goes Fully Digital: A Good Move?
Frontier’s decision to go fully digital and drop its customer service phone lines may seem like a company moving with the times, but ultimately customers should be able to use the channel of their choosing..
Jersey Telecom Chooses Encoded Payment Solutions for Security and Enhanced Customer Experience
Channel Islands based global telecoms firm simplifies processes, meets payment security compliance and improves customer services in its contact centre..
Transforming Customer Service Through AI-Powered Adaptive Learning
Now more than ever, delivering exceptional customer service is vital to a business’ survival as consumers look to cut back on spending in light of the ongoing cost-of-living crisis and wider economic uncertainty..
Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations
Waterfield Tech today announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term customer experience value..
How to Create a Successful Customer Experience Strategy: A Complete Guide
In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is crucial..
Inflation and The Skills Gaps: Two Ingredients Redefining “Good Service”
Customer service managers across every industry face pressure from all sides to improve customer experience. They’re responding by turning to innovative service intelligence software solutions..
How Retailers Can Adapt to Ensure They’re Delivering Superior Customer Experiences in an Economic Downturn
In the wake of significant inflationary pressures leaving consumers with less disposable income, retailers can’t afford to ignore the critical importance of creating exceptional customer experiences..
Four CX Trends You Can’t Ignore in 2023
If you want to stay ahead of the curve, it’s important to start thinking about CX trends now. Here, James Dodkins reveals four CX trends that you can’t afford to ignore in 2023..
10 Ways Generative AI Is Revolutionizing the Customer Experience
Generative AI is a type of artificial intelligence that is used to create new things. This could be anything from new products and services to unique customer experiences. Lean how Generative AI is revolutionizing CX..
Keynote Speakers Announced for Sabio Group’s Flagship Digital Transformation Event, Disrupt
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event..
PCI Pal Shares Top Predictions for Payment and Security Trends in 2023
PCI Pal, the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023..
The Benefits of Customer Service Outsourcing for the Hospitality Sector
There are several benefits to outsourcing customer service in the hospitality industry. These benefits include increased efficiency by allowing them to focus on other aspects of their business and improved services..
Why You Should Always Call Your Customers by Name
John Tschohl, founder and president of the Service Quality Institute, explains why it is important to call customers by name whenever possible..