Employee turnover is not just an irritation for employers, it can and does add up to a waste financially. Given the frequency of Millenials and Gen Z changing jobs, it is becoming an increasing priority..
DHL Supply Chain is accelerating its business expansion to meet a boom in demand while simultaneously increasing agent retention to a record high, with the help of a suite of Avaya OneCloud technologies..
Is your organization ready to begin aligning your employee experience with the new world of work? Kurt Schroeder, Chief Experience Officer at Avtex shares some quick strategies you can use to get started..
Over five million people globally work as call centre agents, including 1.3 million people in the UK. Many of them face challenges according to a new research report from artificial intelligence (AI) firm ASAPP..
UBC Sauder School of Business researchers have measured employees’ experience of customer mistreatment and its emotional effects, as well as their quit rates..
It is necessary in this economic climate to develop stronger relationships that create a long-term backbone for the company.
With average staff attrition rates hitting 50%, now is the time to take action to prevent high turnover in your call center.