Achieving a 360 Degree View of Your Customer
How to achieve a 360 degree view of customer information for dramatic results.
Voice of the Customer (VOC)
Three Ways to Make Customer Service Surveys Fun!
Three ways to ensure your customer surveys get noticed – and filled out.
Why Not Do a Customer Survey?
Finding out exactly what your customers think and feel is one of the most important aspects of providing customer service excellence.
How to Improve Your Surveys to Obtain Better Results
Make sure you are not missing out on useful customer feedback.
Your Customers – Have You Asked Their Opinion Lately
Learn about the importance of having an “ask strategy” and how to implement it.
How to Optimise Customer Feedback from Numerous Sources
Can’t see the wood for the trees? Learn how to identify and develop key customer messages.
Do You Use Customer Satisfaction Surveys?
Ideas and research for making the most of customer satisfaction surveys.
Look on the Bright Side: Customer Feedback
We all lose customers from time to time, but what we can we learn from it?
Measuring Customer Satisfaction: Six Steps to Conducting a Successful Survey
By following these six steps you will be able to capture and act upon the “voice of the customer”, ensuring your business has the most important customer data at its fingertips at all times.
How to Conduct Business to Business Customer Satisfaction Surveys
The basic concept of business-to-business CRM is often described as allowing the larger business to be as responsive to the needs of its customer as a small business. In this detailed, step by step plan, John Coldwell shows how businesses large and small can identify those needs.
How to Amplify the Voice of the Customer
Actively pursuing Voice of the Customer feedback generates genuine business intelligence. Read on to learn how to amplify the voice of the customer.
Making Customer Satisfaction Surveys Work
Thinking about conducting some customer research? Read Martin Day’s step by step guide to learn more.
How To Analyze Customer Feedback
Customer feedback is the one thing that gives a business a clearer view of how it is doing. Learn how to analyze customer feedback in this article.
Listening to the Voice of Your Customer
Your customers are talking. Are you listening? Can you? Traditional CRM analysis exposes only 20 percent of the valuable customer insight that your company captures today.
Trip Advisor Customer Feedback – Get Wise Not Mad!
There’s much shouting about how ‘unfair’ Trip Advisor are and how annoying it is to get bad reviews, so I feel compelled to put the record straight..
Listening to the Voice of the Customer (VOC)
Effective programs such as Voice of the Customer (VOC) can make a major contribution to your success. Learn more in this article by George F. Brown, Jr.