CSM Contributor 
Research has proven that people make their first impressions within seven seconds. If your potential customers don’t like what they see during those quick moments, then they won’t walk into your store. And as you know, you don’t get a second chance at a first impression. Therefore, it’s important that you do all you can … Read more
Most freelancers and start-ups in the industry find the high monthly subscription fees a deal breaker. So, they look for alternatives to Adobe Illustrator. Five of the most efficient ones are listed below..
Here are the different types of difficult banking customers and how to deal with them..
The UK banking industry is nothing short of cut-throat with financial giant Barclays losing more than 10,000 customers during the second quarter of 2017. According to the Current Account Switch Service (CASS,) the main culprit responsible for the devastating loss of customers: continuous unsatisfactory customer experiences. TSB, one of the banks that gained a significant number … Read more
Having a website is a necessary tool for a business to operate and provide customer service online. There are a lot of website builders nowadays that offer really great designs, usage and of low cost. Listed below are the seven best website builder software of 2018: 1. Website Builder With website builder, you can now … Read more
Business owners who have had great ideas know this feeling. You’ve had the stroke of inspiration, and you’ve used it to develop this excellent product. You know that people need it, and you can see how it can be innovated in the future. You’re all set. But then there’s the customer. Finding them is one … Read more
Progressive businesses are further engaging their customers via using social media..
In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective..
When it comes to defining excellence in guest service the first challenge is to remain objective. Here are 5 ways to define excellent guest service..
Where you work can greatly influence how happy you are both in your professional and your personal life. Cezanne HR recently conducted a study which looks into why it works to be happy at work. While happiness is different to everyone there are a few things which are generally considered to make people happy. A … Read more
This office renting guide will take you through 10 easy yet effective steps to ensure that the decision you make is a worthwhile one..
Temkin Group, a leading customer experience firm, has published its annual list of customer experience trends. As a part of these publications, Temkin is calling 2016 “The Year of Emotion.” Here are the top trends to watch..
Customer contact center managers want to keep engagement costs down, which often means live agents spending as little time on the phone by deflecting as many customers as possible..
Multichannel support sounds good – instead of contacting a company on a business hours-only support line, customers have more choices. But is the multi-channel model effective in helping customers and the companies that serve them resolve issues more quickly?
This infographic from Zendesk walks through different channels and gives examples where companies can either do the right or wrong thing when it comes to providing excellent customer service..
A selection of great customer service quotes and quotations to motivate and inspire.
Here are some questions to ask yourself about how you are performing as a leader. There’s a big difference between just being a leader and leading so that people will willingly want to follow you. The test is influence. What if you were employed with a volunteer organization and your employees’ livelihoods, perks and benefits … Read more
How ironic it is when the brands and images companies are trying to promote fly in the face of the messages they send to prospective job applicants. Learn more in this article by Dr. Stephen A. Laser.
In this article, Heather Lyon will walk you through an immediately actionable, step-by-step guide on how to create an effective compensation plan.