Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
The best chatbot initiatives start with good planning. Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction..
Do you ever feel mentally drained, sleepy or anxious after video conferencing? Well, you’re not alone. While video chat has helped many businesses stay connected, there’s a new ailment that’s sweeping online workers..
It’s easy to think that your customer service emails are the best that they can be. However, it’s an almost sure bet that you are making some common mistakes that could potentially confound your clients..
Being your own boss can be a rewarding experience yet independent contractors still have to contend with their fair share of challenges. Here are six ways to ensure your customers and clients are well supported..
Over the past two decades the evolution of help desk ticketing systems has been rapid. Here we explore some of the key features to look out for when choosing help desk software for your organization..
How do companies plan to measure the value of Language Operations (LangOps)? Here are three areas that organizations often evaluate to determine the success of LangOps.
A company’s customer service is at the core of its success. You may have the best products in the world, but if your customers are not happy with the service they are getting from you, they will look elsewhere..
The courier sector has a lot of room for improvement when it comes to providing excellent customer service. The good thing is that there’s always something you can do to streamline things..
Winter always brings challenges to certain sectors. In healthcare, there’s an increase in seasonal colds and flus putting pressure on existing services; in retail, there’s meeting the demand of the Christmas season..
In January 2018, I joined Insite Energy to help lead a strategic customer service transformation. In this article, I will share some of the important lessons I have learned that will help maintain long-term excellence..
Jared King, Co-Founder and CEO of Invoiced believes customer obsession is the path to winning. In this article he explains how the purposeful crafting of customer experience can help any business achieve its goals..
In 2020, many organizations have had to rethink their approach to their business and adapt to a rapidly changing environment. This gave many companies time and a chance to take a fresh look at their processes..
Customer expectations around delivery are changing. As we increase our online shopping frequency and continue to accelerate the shift to e-commerce, our understanding of the new normal is evolving..
Customers want to feel like they are being heard. In this article, we will look at 8 reasons why it’s important to speak your customers’ language – from the importance of empathy to the benefits of a multilingual workforce..
Unbabel have been working hard to change the future of language and its impact on your business. They are now introducing a new technology category: Language Operations (LangOps). Learn More..
With the advent of online shopping, customers can now buy anything they want from anywhere at any time. As a result retailers have to be increasingly aware of reaching consumers through different channels..
So you’ve decided to expand your business—congratulations! Prepare for the next challenge: figuring out how to manage your business growth. You need to be able to deliver to all of your new customers..
In this final blog in the series, Ross Daniels, Chief Marketing Officer at Calabrio discusses how to turn theory into practice in the contact centre by using the latest Workforce Engagement Management (WEM) solutions..
Sam Walton, the founder of Walmart famously said “The goal as a company is to have customer service that is not just the best, but legendary”. Here are ten tips to help you delight your customers with legendary service!