Achieving a 360 Degree View of Your Customer
How to achieve a 360 degree view of customer information for dramatic results.
Customer Service Articles
Welcome to our article library where you will find an extensive collection of customer service articles by expert authors.
Complaints – The Tip of the Iceberg
Welcome complaints! As long as you get complaints from someone who is interested in your service and wants to help you improve.
Adopt a People-Centric Approach to Improve Customer Satisfaction
Adopting a people-Centric Approach can help improve customer satisfaction and profitability.
5 Core Strengths of a Customer Service Representative
Top 5 ways service professionals can consistently deliver excellent customer service time after time, call after call, email after email.
Easy Ways to Improve Your Customer Service
When it comes to improving your service, customers want some important things from your Customer Service Representatives.
Whatever Happened to Customer Service?
Remember the bygone days of great service – with a few modern day examples.
Top 5 Customer Service Mistakes and How to Fix Them
Learn from these customer service mistakes and keep the heart of your business beating.
Excellent Customer Service for Ungrateful Customers
Even when dealing with ungrateful customers, give the best that you have to give.
65 Customer Service Best Practices
The results of a brainstorming session where the attendees came up with 65 customer service best practices. Here they are.
5 Ideas to Ensure Customer Satisfaction
Here are 5 ways that you can ensure customer satisfaction on your next product or service transaction.
Ten Top Tactics for Healthy Customer Service
Norman Huckerby presents his top ten tips for keeping your customer service alive and kicking.
Three Ways to Make Customer Service Surveys Fun!
Three ways to ensure your customer surveys get noticed – and filled out.
How to Create a Hospitable Customer Experience
Showing customers, respect, graciousness, and appreciation, will benefit the customers, the community and ultimately the bottom line. Gain satisfied and loyal customers by being hospitable.
Authentic Service – the Key to Winning Customer Service
Why allowing your customer service teams to be themselves is key to great service. Matt Lynch, CSO at Big Sofa explains.
The Direct Link between Service & Revenue Generation
A look at the cause-and-effect of customer satisfaction and increased revenue.
Role of the Customer Service Manager: Motivating People
One of the key roles of the Customer Service Manager is to motivate his or her staff. This article aims to help you become a better motivator!
Social CRM – Strategies that Engage Customers Using Social Media
Learn how to use Social CRM to reach out and connect with your customers.
Keeping the Personal Touch Improves Customer Retention
Improving your customer service skills is very simple and the payoffs are almost immediate.